Hybrid Tech Support Specialist for Secure Power

Schneider Electric; Indang; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Schneider Electric in the Philippines is seeking a technically-minded problem solver for our Technical Customer Care team. You will diagnose inquiries related to product specifications, assist with product selection, and troubleshoot performance issues to optimize customer outcomes.

You will collaborate with internal teams to elevate complex cases and provide technical insights to improve products, while delivering responsive support to ensure a positive customer experience, with a hybrid work

Qualifications

• Bachelor's Degree in Computer Engineering or related field.
• Prior experience in technical support; power and networking preferred.
• Willingness to work hybrid in Rosario, Cavite during US business hours.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges.
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure.
• Eagerness to grow technical expertise through hands‑on customer interactions.
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and optimize strategies.
• Work closely with internal teams to elevate complex cases and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Communication

Problem solving

Collaboration across teams

Education

Bachelor's Degree in Computer Engineering

Job description

Schneider Electric in the Philippines is seeking a technically-minded problem solver for our Technical Customer Care team. You will diagnose inquiries related to product specifications, assist with product selection, and troubleshoot performance issues to optimize customer outcomes.

You will collaborate with internal teams to elevate complex cases and provide technical insights to improve products, while delivering responsive support to ensure a positive customer experience, with a hybrid work