Technical Support Representative - Industry Automation

Schneider Electric; Cavite City; On-site; PHP 391,000 - 670,000; Full time

Job summary

Schneider Electric in Rosario, Cavite is seeking a technically minded problem solver to join our Technical Customer Care team. You will help customers navigate complex product challenges using your technical knowledge in a customer-facing role.

You will diagnose inquiries, assist with product selection, troubleshoot performance issues, and collaborate with internal teams to escalate complex cases, delivering a seamless and positive customer experience.

Qualifications

• Bachelor's degree in a relevant engineering field (preferred).
• Candidate should have customer service or technical support experience.
• Willingness to work during US business hours.
• Willingness to work in a hybrid setup in Rosario, Cavite.
• Strong English communication skills, both written and oral.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies.
• Collaborate with internal teams to escalate complex cases and contribute technical insights to improve products.
• Resolve customer requests efficiently to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Education

Bachelor's Degree in Computer Engineering

Bachelor's Degree in Electrical Engineering

Bachelor's Degree in Electronics Engineering

Job description

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
• Work closely with internal teams to escalated complex cases and contribute technical insights to improve products
• Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?

• Active listening — intermediate level; understanding customer technical concerns to provide accurate solutions
• Customer service — intermediate level; delivering responsive support that builds trust and loyalty
• Customer support — intermediate level; managing inquiries efficiently while maintaining quality standards
• Product knowledge — developing level; applying technical specifications to real-world customer applications
• Troubleshooting — developing level; diagnosing issues systematically to resolve technical problems
• Problem solving — developing level; analyzing situations to identify root causes and effective solutions
• Communication — developing level; explaining technical concepts clearly to diverse audiences
• Product application — developing level; advising customers on optimal product use and integration

What qualifications will make you successful?

• Bachelor's Degree in Computer Engineering (preferred), Electrical Engineering, and Electronics Engineering.
• Preferably with customer service or technical support experience.
• Must be willing to work during US business hours.
• Must be willing to work on a hybrid setup in Rosario, Cavite.
• Good English communication skills both written and oral.
• Technical curiosity and a methodical approach to diagnosing and solving customer challenges
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
• Eagerness to learn and grow your technical expertise through hands‑on customer interactions
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences

What's in it for me?

• Make a tangible impact by solving real technical challenges for customers every day
• Grow your technical skills with mentorship, training, and exposure to diverse product applications
• Join a collaborative team that values innovation, quality, and continuous improvement
• Build a rewarding career with clear development pathways in technical and customer care roles

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

* Country-specific programs and initiatives may be available.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.