Technical Support Representative

Schneider Electric; Cavite City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Schneider Electric is seeking a technically-minded individual to join the Technical Customer Care team in a customer-facing role. You will diagnose product-related inquiries, assist with product selection, and work with internal teams to ensure a seamless customer experience.

The role emphasizes problem solving, product knowledge, and effective communication to help customers optimize product use and integration.

Qualifications

• Experience in handling complex customer inquiries.
• Strong communication across audiences.
• Ability to work under pressure.
• Willing to learn and adapt to technical product details.

Responsibilities

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration.
• Assist customers with product selection and optimize performance.
• Collaborate with internal teams to escalate issues when needed.
• Resolve customer requests to ensure a seamless and positive experience.

Skills

Active listening

Customer service

Customer support

Product knowledge

Troubleshooting

Problem solving

Communication

Product application

Job description

We're looking for a technically-minded problem solver to join our Technical Customer Care team. If you love helping customers navigate complex product challenges and want to apply your technical knowledge in a customer-facing role, this opportunity is for you.

What will you do?

• Provide technical support by diagnosing customer inquiries related to product specifications, applications, and system integration
• Assist customers with product selection, troubleshoot performance issues, and recommend optimization strategies
• Work closely with internal teams to escalat[e]??
• Resolve customer requests efficiently to ensure a seamless and positive experience

What are the key skills we are looking for?

• Active listening — intermediate level; understanding customer technical concerns to provide accurate solutions
• Customer service — intermediate level; delivering responsive support that builds trust and loyalty
• Customer support — intermediate level; managing inquiries efficiently while maintaining quality standards
• Product knowledge — developing level; applying technical specifications to real-world customer applications
• Troubleshooting — developing level; diagnosing issues systematically to resolve technical problems
• Problem solving — developing level; analyzing situations to identify root causes and effective solutionsCommunication — developing level; explaining technical concepts clearly to diverse audiences
• Product application — developing level; advising customers on optimal product use and integration

What qualifications will make you successful?

• Technical curiosity and a methodical approach to diagnosing and solving customer challenges
• Strong interpersonal skills with the ability to remain calm and solution-focused under pressure
• Eagerness to learn and grow your technical expertise through hands‑on customer interactions
• Collaborative mindset with comfort working across teams to deliver seamless customer experiences

What's in it for me?

• Make a tangible impact by solving real technical challenges for customers every day
• Grow your technical skills with mentorship, training, and exposure to diverse product applications
• Join a collaborative team that values innovation, quality, and continuous improvement
• Build a rewarding career with clear development pathways in technical and customer care roles

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.