Technical Support Representative (CDO site)

TalentSync Training and Development; Misamis Oriental; On-site; PHP 201,000 - 312,000; Full time

Job summary

TalentSync Training and Development in Cagayan de Oro Misamis Oriental is seeking a full-time Technical Support Representative. You will handle customer inquiries via phone, email, and live chat, diagnose issues, and provide troubleshooting to ensure a positive customer experience.

You will document interactions, escalate complex problems, and collaborate with cross-functional teams to improve support processes.

Qualifications

• Proven experience in a technical support or customer service role, preferably in the call centre or customer service industry.
• Strong problem-solving and troubleshooting skills with the ability to quickly identify and resolve customer issues.
• Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and easy-to-understand manner.
• Proficient in using computer systems and software applications.
• A positive, customer-centric attitude and the ability to remain calm under pressure.
• Strong attention to detail and the ability to multitask effectively.

Responsibilities

• Respond promptly and courteously to customer inquiries and requests via phone, email, and online chat.
• Diagnosing and resolving technical issues related to TalentSync's products and services.
• Documenting customer interactions and maintaining accurate records.
• Escalating complex issues to the appropriate team or management as needed.
• Collaborating with cross-functional teams to improve customer support processes and procedures.
• Providing feedback on product improvements and enhancements.

Skills

Problem-solving

Customer service

Communication skills

Technical aptitude

Job description

Technical Support Representative (CDO site)

TalentSync Training and Development

This is a full-time Technical Support Representative role based in Cagayan de Oro Misamis Oriental. In this customer-facing position, you will be responsible for providing high-quality technical support and troubleshooting assistance to ensure a positive customer experience.

What you'll be doing

• Responding promptly and courteously to customer inquiries and requests via phone, email, and online chat
• Diagnosing and resolving technical issues related to TalentSync's products and services
• Documenting customer interactions and maintaining accurate records
• Escalating complex issues to the appropriate team or management as needed
• Collaborating with cross-functional teams to improve customer support processes and procedures
• Providing feedback on product improvements and enhancements

What we're looking for

• Proven experience in a technical support or customer service role, preferably in the call centre or customer service industry
• Strong problem-solving and troubleshooting skills with the ability to quickly identify and resolve customer issues
• Excellent communication and interpersonal skills, with the ability to explain complex technical information in a clear and easy-to-understand manner
• Proficient in using computer systems and software applications
• A positive, customer-centric attitude and the ability to remain calm under pressure
• Strong attention to detail and the ability to multitask effectively

HR Manager TalentSync Training and Development