Technical Support Specialist

Accent Micro Technologies, Inc.; Davao City; Presencial; PHP 201 000 - 357 000; Tempo integral

Resumo da oferta

Accent Micro Technologies, Inc. is seeking a proactive Technical Support Specialist to provide onsite IT support and technical assistance to end users. The role involves maintaining IT equipment, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations across company sites.

Location: Buhangin, Davao City, Philippines. Work Schedule: Mon-Fri 8:30 AM–5:30 PM. The ideal candidate has a IT-related degree and at least 1 year of experience in technical support, with

Qualificações

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field.
• At least 1 year of experience in Technical Support, IT Support, Deskside Support, or Helpdesk Support.
• Knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with basic networking and IT equipment maintenance.
• Willing to provide onsite support at various company locations nationwide.

Responsabilidades

• Provide technical support and resolve hardware, software, and IT-related issues.
• Install, configure, and set up new computers, hardware, and peripherals.
• Perform software installation, updates, and basic system maintenance.
• Troubleshoot basic network connectivity issues.
• Diagnose and resolve application software problems.
• Conduct regular hardware health checks to ensure equipment functionality.
• Assist end users with monthly data backup procedures.
• Coordinate with external vendors for IT-related concerns and technical services.
• Provide onsite IT support at JTI Head Office and other JTI sites nationwide as required.
• Perform other IT-related tasks and responsibilities as assigned.

Conhecimentos

Problem solving

Communication

Customer service

Formação académica

Bachelor's degree in IT/CS/CE or related field

Descrição da oferta de emprego

We are looking for a proactive and customer-oriented Technical Support Specialist to provide onsite IT support and technical assistance to end users. The successful candidate will be responsible for maintaining IT equipment, troubleshooting hardware and software issues, and ensuring smooth day-to-day IT operations across company sites.
Location: Landmark, Buhangin, Davao City, Philippines
Work Schedule: Monday to Friday | 8:30 AM – 5:30 PM

Key Responsibilities

• Provide technical support and resolve hardware, software, and IT-related issues.
• Install, configure, and set up new computers, hardware, and peripherals.
• Perform software installation, updates, and basic system maintenance.
• Troubleshoot basic network connectivity issues.
• Diagnose and resolve application software problems.
• Conduct regular hardware health checks to ensure equipment functionality.
• Assist end users with monthly data backup procedures.
• Coordinate with external vendors for IT-related concerns and technical services.
• Provide onsite IT support at JTI Head Office and other JTI sites nationwide as required.
• Perform other IT-related tasks and responsibilities as assigned.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or any related field.
• At least 1 year of experience in Technical Support, IT Support, Deskside Support, or Helpdesk Support.
• Knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with basic networking and IT equipment maintenance.
• Good problem-solving and communication skills.
• Customer-service oriented with the ability to assist end users effectively.
• Willing to provide onsite support at various company locations nationwide.
• Ability to work independently and handle multiple technical concerns.