IT Technical Support

JMM Business Solutions Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Maternity & Paternity Leave

Sick Leave

Job summary

A tech solutions company is seeking a fresh graduate for an on-site IT support role in Taguig. Responsibilities include providing first-level support for hardware, software, and network issues, alongside managing user accounts and documenting technical solutions. Candidates should have a degree in Computer Science or IT and possess strong problem-solving and communication skills. This is a full-time position, offering government-mandated benefits.

Qualifications

• Degree in Computer Science, Information Technology, or related field.
• Basic understanding of networking concepts like TCP/IP and DNS.
• Excellent problem-solving and troubleshooting skills.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Install, configure, and troubleshoot desktops and mobile devices.
• Document technical issues and solutions for future reference.

Skills

Problem-solving skills

Communication skills

Interpersonal skills

Basic networking understanding

Education

Associate’s or Bachelor’s degree in Computer Science or IT

Job description

Job Description

On-site - Taguig Fresh Graduate/Student Bachelor Full-time

Share

Government Mandated Benefits

Maternity & Paternity Leave, Sick Leave

• Provide first-level support to end-users for hardware, software, and network issues via phone, email, or in person.
• Install, configure, and troubleshoot desktops, laptops, printers, and mobile devices.
• Maintain and update software applications, operating systems, and security tools.
• Manage user accounts, passwords, and permissions in Active Directory and other systems.
• Respond to and resolve IT support concerns.
• Document technical issues, solutions, and processes.
• Assist with onboarding and offboarding processes for employees (equipment setup, account creation).
• Monitor system performance and security alerts and escalate issues when necessary.
• Collaborate with other IT team members on larger projects, upgrades, or deployments.

Qualifications:

• Associate’s or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and priorities effectively.
• Customer-focused with a positive, can-do attitude.
• Willing to be assigned in Taguig

Working Location

Taguig