Technical Support Specialist

Accent Micro Technologies, Inc.; Eastern Manila District; On-site; PHP 240,000 - 420,000; Full time

Job summary

Accent Micro Technologies, Inc. seeks a skilled Technical Support Specialist to provide Level 1 to Level 2 IT support, troubleshoot hardware and software issues, and assist with network-related concerns for our client base in Metro Manila.

The successful candidate will play an important role in ensuring smooth IT operations, delivering reliable technical assistance, coordinating with internal teams, and maintaining accurate ticketing and reporting to drive service quality.

Qualifications

• Bachelor's degree in IT/CS/CE required.
• At least 1 year in Technical Support, preferably Level 2.
• Service Desk or Level 1 support experience is an advantage.
• Strong communication and customer service skills.

Responsibilities

• Provide hardware break/fix for computers, software and network issues.
• Install/configure IT equipment: switches, access points, printers, phones.
• Onsite assistance for high-level IT concerns; coordinate with SMEs.
• Assist in physical inventory of IT assets in Metro Manila clinics.
• Dispatch service calls to TAP.
• Monitor tickets and assign to engineers.
• Prepare daily and weekly ticket reports.

Skills

End-user support

Hardware troubleshooting

Customer service

Problem-solving

Team coordination

Independent work

Education

Bachelor's Degree in Information Technology / Computer Science / Computer Engineering

Job description

We are looking for a skilled and customer-oriented Technical Support Specialist to provide Level 1 to Level 2 IT support, troubleshoot hardware and software issues, and assist with network-related concerns. The successful candidate will play an important role in ensuring smooth IT operations and providing reliable technical assistance to our client.

Key Responsibilities

• Provide hardware break/fix support for computers, software, and network/LAN-related issues.

• Install and configure IT equipment, including network switches, access points, printers, and telephones.

• Provide onsite technical assistance for high-level IT concerns and coordinate with the client's IT subject matter experts for issues beyond Level 2 support.

• Assist in conducting physical inventory of IT assets at clinics within Metro Manila, up to twice a year.

• Dispatch all service calls to the Technical Assistance Portal (TAP).

• Monitor and ensure that all reported tickets are acknowledged and properly assigned to the designated engineers.

• Prepare daily and weekly reports on received, dispatched, and completed tickets.

Qualifications

• Graduate of a Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, or any related field.

• At least one (1) year of experience in Technical Support, preferably in a Level 2 (L2) support role.

• Prior experience in a Service Desk or Level 1 (L1) support role is an advantage.

• Proficient in end-user technical support and hardware troubleshooting.

• Basic knowledge of networking and LAN troubleshooting is an advantage.

• Knowledge of hardware installation, configuration, and maintenance.

• Good communication, problem-solving, and customer service skills.

• Ability to work independently and coordinate with different technical teams.