Technical Support & Sales Specialist

Asurion; Cebu City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive salary with incentives

Daily meals provided

Up to 30 days paid time off

Life insurance + retirement plan

Transport and meal allowances

Job summary

Asurion in Cebu City seeks a proactive Customer Support Specialist to help customers stay connected with their tech life. You will handle inbound calls and proactive outbound outreach, resolving device and software issues across laptops, tablets, smartphones, and other consumer electronics.

The role emphasizes strong customer service, empathy, and the ability to learn new technology while maintaining high-quality interactions and collaboration with team members.

Qualifications

• 1 year of BPO technical support program experience.
• 6 months of BPO sales experience.
• Proven experience in supporting others with mobile technology and other devices (e.g. phones, tablets, TVs, etc.)
• Passionate about customer service and loves helping others.
• Aptitude for learning new technology
• Digitally literate with major operating systems and consumer technologies

Responsibilities

• Handle service requests for customers ensuring compliance with policies and procedures and take notes on calls.
• Provide technical expertise on inbound calls or other inputs to resolve device/software issues.
• Identify customers in line with company, regulatory and legislative requirements.
• Maintain high quality interactions to achieve a high customer satisfaction score.
• Deliver excellent customer service across channels including calls and online chat.
• Sell or recommend products or services that meet client needs.
• Keep up-to-date with device releases and software updates.
• Collaborate with team and share knowledge to improve best practices.

Skills

Customer service

Empathy

Technical aptitude

Education

High school diploma or equivalent

Job description

Asurion in Cebu City seeks a proactive Customer Support Specialist to help customers stay connected with their tech life. You will handle inbound calls and proactive outbound outreach, resolving device and software issues across laptops, tablets, smartphones, and other consumer electronics.

The role emphasizes strong customer service, empathy, and the ability to learn new technology while maintaining high-quality interactions and collaboration with team members.