Customer Tech Support & Sales Pro

Asurion; Mabalacat; On-site; PHP 289,000 - 389,000; Full time

Benefits offered by this job

Free daily meals

30 days PTO

Life insurance

Retirement plan

Transportation allowance

Rice allowance

Job summary

Asurion Philippines is hiring Technical Support Experts to help customers stay connected and resolve tech issues around devices, apps and networks.

You will be the voice of support, guiding customers, troubleshooting, and offering solutions while maintaining high service standards. The role includes daily meals, competitive salary ₱25,900–₱34,900 monthly plus unlimited sales incentives, up to 30 days PTO, life insurance, retirement plan, and various allowances.

Qualifications

• High school diploma or equivalent.
• 18 years or older.
• 6 months in a call center sales program.
• 1 year in a call center customer service role.
• 1 year in technical support, preferably with antivirus software.
• Experience with voice and back-office support (chat/email).

Responsibilities

• Be the Voice of Support: Answer inbound calls and handle outbound communications, assisting customers with setting up applications, networks, and various technologies.
• Offer Solutions and Drive Sales: Identify and recommend products or services that match client needs; suggest upgrades or additional services.
• Be a dynamic individual with a passion for growth: Thrive on learning new skills and turning feedback into action.
• Solve Tech Puzzles: Provide expert guidance on troubleshooting devices like laptops, tablets, smartphones, etc.
• Engage and Educate: Identify customer needs and educate them about devices and software; stay updated on tech trends.
• Deliver Exceptional Service: Ensure interactions meet quality standards and aim for high customer satisfaction.
• Be a Tech Trendsetter: Stay ahead with new technologies and device releases.
• Work as a Team: Collaborate with colleagues across Asurion and clients.
• Adapt and Thrive: Maintain a positive, can-do attitude in dynamic environments.

Skills

Customer service

Tech aptitude

Empathy & patience

OS & devices know-how

Problem solving

Education

High school diploma or equivalent

Tools

Antivirus software

Job description

Asurion Philippines is hiring Technical Support Experts to help customers stay connected and resolve tech issues around devices, apps and networks.

You will be the voice of support, guiding customers, troubleshooting, and offering solutions while maintaining high service standards. The role includes daily meals, competitive salary ₱25,900–₱34,900 monthly plus unlimited sales incentives, up to 30 days PTO, life insurance, retirement plan, and various allowances.