Healthcare Customer Support Specialist

VVS. International Medical Center; Makati; On-site; PHP 234,000 - 402,000; Full time

Benefits offered by this job

Career growth

On-the-job training

Health & wellness

Flexible scheduling

Employee assistance

Discounted medical services

Job summary

VVS. International Medical Center in Makati City seeks an enthusiastic Customer Support Representative. You will manage voice and non-voice communications, provide accurate information on medical services and scheduling, and maintain detailed records to support exceptional patient care.

This full-time role offers a competitive salary and opportunities for professional development. The ideal candidate will communicate clearly in English, be reliable, empathetic, and able to handle multiple

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call centre preferred.
• Excellent written and spoken English with professional tone.
• Strong listening and empathy for diverse customers.
• Proficient in computer systems and CRM software.

Responsibilities

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to emails, chat, and non-voice interactions promptly.
• Provide accurate information on services, appointments, and procedures.
• Document interactions and maintain records in management systems.
• Process bookings, cancellations, and rescheduling requests.
• Escalate complex issues to supervisors to ensure satisfaction.
• Maintain a positive attitude while handling challenging situations.
• Meet targets for response times, quality, and satisfaction.
• Collaborate with teammates and departments to resolve concerns.

Skills

English communication

Active listening

Multitasking

Customer service experience

Professional tone

Empathy

Problem-solving

Punctuality

Education

High school diploma or equivalent

Tools

CRM software

Database access

Microsoft Office

Job description

VVS. International Medical Center in Makati City seeks an enthusiastic Customer Support Representative. You will manage voice and non-voice communications, provide accurate information on medical services and scheduling, and maintain detailed records to support exceptional patient care.

This full-time role offers a competitive salary and opportunities for professional development. The ideal candidate will communicate clearly in English, be reliable, empathetic, and able to handle multiple