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VVS. International Medical Center; Philippines; On-site; PHP 223,000 - 312,000; Full time

Job summary

VVS International Medical Center in Angeles City, Pampanga, Philippines is seeking a Customer Service Representative to join our healthcare call center team. This full-time role involves assisting patients, clients, and healthcare professionals with professional support and information.

You will handle inquiries, book appointments, and document interactions while upholding our standards of service and professionalism in a fast-paced environment.

Qualifications

• Fresh graduates welcome to apply.
• Excellent verbal and written communication skills in English.
• Strong listening abilities and empathy when interacting with patients and clients.
• Customer service-focused mindset with a genuine desire to help others.
• Ability to multitask and manage multiple calls efficiently.
• Basic computer literacy and proficiency with call centre systems.

Responsibilities

• Answer incoming calls and handle customer enquiries professionally.
• Provide accurate information about medical services, facilities, and procedures.
• Process appointment bookings and manage scheduling requests.
• Address patient concerns and resolve issues promptly and effectively.
• Document interactions and maintain detailed call records in the system.
• Follow established protocols to ensure consistency and quality.
• Collaborate with other departments to resolve complex customer issues.
• Contribute to a positive team environment and support colleague success.
• Meet performance targets including call handling times and customer satisfaction metrics.

Skills

Verbal communication

Written communication

Active listening

Empathy

Multitasking

Customer service mindset

Problem solving

Tools

Call center software

CRM software

Job description

About us

VVS International Medical Center is a leading healthcare provider dedicated to delivering exceptional patient care and support services. We are committed to maintaining the highest standards of professionalism and customer service whilst creating a welcoming environment for both patients and staff. Our team-oriented culture values innovation, compassion, and continuous improvement, making us an ideal place to develop your career in the healthcare sector.

About the role

We are seeking enthusiastic and customer-focused Customer Service Representatives to join our growing team at our Angeles City, Pampanga location. This is a full-time position that welcomes fresh graduates eager to launch their careers in a dynamic call centre environment within the healthcare industry. As a Customer Service Representative, you will be the voice of VVS International Medical Center, providing professional support and assistance to patients, clients, and healthcare professionals. This role is instrumental in maintaining our reputation for excellence and ensuring every interaction reflects our commitment to outstanding service.

What you'll be doing

• Answering incoming calls and handling customer enquiries with professionalism and courtesy


• Providing accurate information about our medical services, facilities, and procedures


• Processing appointment bookings and managing scheduling requests


• Addressing patient concerns and resolving issues promptly and effectively


• Documenting interactions and maintaining detailed call records in our system


• Following established protocols and procedures to ensure consistency and quality


• Collaborating with other departments to resolve complex customer issues


• Contributing to a positive team environment and supporting colleague success


• Meeting performance targets including call handling times and customer satisfaction metrics

What we're looking for

• Fresh graduates or individuals with minimal call centre experience welcome to apply


• Excellent verbal and written communication skills in English


• Strong listening abilities and empathy when interacting with patients and clients


• Customer service-focused mindset with a genuine desire to help others


• Ability to multitask and manage multiple calls efficiently


• Basic computer literacy and proficiency with call centre systems


• Patience and composure when handling difficult situations


• Flexibility to work shifts, including early mornings and evenings as required