(CSR) Customer Service Representative - AU/NZ Account

HRTX; Philippines; On-site; PHP 260,000 - 420,000; Full time

Job summary

HRTX is seeking a Customer Service Representative to support AU/NZ accounts from the Philippines. You will respond to inquiries via phone, email, or chat and resolve issues to ensure customer satisfaction.

You will maintain accurate records, follow up on interactions, and escalate complex problems to the appropriate team. The role requires 3+ years of BPO experience and a neutral or AU/NZ-friendly accent, with flexible hours to align with AU/NZ business hours.

Qualifications

• 3+ years of BPO experience (AU/NZ accounts preferred).
• Excellent communication with neutral or AU/NZ-friendly accent.
• Tech-savvy and comfortable using CRM or support tools.
• Ability to work flexible hours to align with AU/NZ business hours.

Responsibilities

• Respond to customer inquiries via phone, email or chat professionally and promptly.
• Resolve issues efficiently while maintaining high customer satisfaction.
• Maintain accurate records of interactions and transactions.
• Follow up on customer interactions when needed.
• Escalate complex issues to the appropriate team or supervisor.

Skills

Customer service experience

Communication skills

CRM software

Tools

CRM software

Job description

(CSR) Customer Service Representative - AU/NZ Account

Job Openings (CSR) Customer Service Representative - AU/NZ Account

About the job (CSR) Customer Service Representative - AU/NZ Account

Job Description:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer issues efficiently while ensuring high levels of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Follow up on customer interactions when necessary
• Escalate complex issues to the appropriate team or supervisor

Qualifications:

• 3+ years of BPO experience (preferably supporting AU/NZ accounts)
• Good communication skills with neutral accent or AU/NZ friendly accent
• Tech-savvy and comfortable navigating CRM or support tools
• Ability to work flexible hours based on AU/NZ business hours