Customer Service Representative

MicroSourcing; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

MicroSourcing in Parañaque, Metro Manila is seeking a Customer Service Representative to handle client inquiries by phone or email and support product information.

The role emphasizes customer satisfaction, process adherence, and teamwork in a fast-paced environment with shifting schedules.

Ideal candidates have English proficiency, computer literacy, and the ability to work both independently and as part of a team.

Qualifications

• Clear and articulate verbal and written English communication.
• Very good level of computer literacy.
• Experience in front of house contact centre setup and back-office admin work preferred.
• Positive attitude and ability to work shifting schedules.

Responsibilities

• Respond to client inquiries via phone or email for support or product information.
• Identify ways to improve customer experience and resolve issues within procedures.
• Perform transactional tasks including admin work and inbound/outbound calls.
• Process data entry for new accounts, sites, and other requests.
• Meet customer satisfaction and issue-resolution targets.
• Receive and follow supervisor instructions for additional tasks.
• Escalate questions and issues to supervisor.

Skills

English communication

Computer literacy

Front‑of‑house exp

Positive attitude

Education

Bachelor's degree preferred

Job description

Customer Service Representative

Job Responsibilities

• Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
• Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
• Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
• Process data entry work for new accounts, sites, and other requests.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
• Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
• Escalate questions and issues to supervisor.

Requirements

• Clear and articulate verbal and written English communication skills.
• Very good level of computer literacy.
• Experience in front of house contact centre setup and back‑office admin work preferred.
• Showcasing or is possessing a positive attitude.

Qualifications

• Bachelor’s degree preferred but not required.
• Australian, New Zealand, and UK account experience preferred but not required.
• Experience in problem solving, decision making, and conflict resolution.
• Ability to work independently and as part of a team.
• Excellent time management skills and ability to prioritize work efficiently.
• Efficient multitasking and prioritization abilities in a fast‑paced environment.
• Strong customer service focus.
• Willingness to work on a shifting schedule.
• Must be within 60 to 90 minutes away from the office.