Equipment Specialist - AU

HRTX; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

HRTX in the Philippines is seeking an experienced customer service professional with a strong background in contact centres, helpdesk, or credit/finance roles. The ideal candidate will have 12 years of experience and at least 3 years in international BPO voice support, with a proven ability to troubleshoot over the phone and maintain high-quality service across time zones.

You will use SAP, Oracle, Salesforce, Zendesk or similar platforms, handle high volumes within SLA/FCR targets, and maintain

Qualifications

• 12 years of experience in customer service, contact centre, helpdesk, or credit/finance-related roles.
• At least 3 years of overall BPO international voice experience.
• Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
• Excellent verbal and written communication, with a professional and customer-first approach.
• Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
• Familiarity with shared services environments or working with international finance teams.
• Understanding of credit processes, including invoicing, payments, account balances, and credit limits.
• Previous experience supporting Australian customers or operating across time zones.

Skills

Customer service

Problem solving

Verbal communication

Written communication

High-volume enquiries management

Attention to detail

Tools

SAP

Oracle

Salesforce

Zendesk

Ticketing tools

Job description

• 12 years of experience in customer service, contact centre, helpdesk, or credit/finance-related roles.
• At least 3 years of overall BPO international voice experience.
• Strong problem-solving skills with the ability to troubleshoot issues effectively over the phone.
• Excellent verbal and written communication, with a professional and customer-first approach.
• Proven ability to manage high volumes of enquiries while maintaining accuracy and service quality.
• High attention to detail when handling technical or financial data.
• Proficient with business systems such as SAP, Oracle, Salesforce, Zendesk, or similar platforms.
• Comfortable using ticketing or logging tools and resolving queries within SLA and FCR targets.
• Experience supporting or troubleshooting technical equipment (e.g., vending or coffee machines).
• Familiarity with shared services environments or working with international finance teams.
• Understanding of credit processes, including invoicing, payments, account balances, and credit limits.
• Previous experience supporting Australian customers or operating across time zones.