AU/NZ Technical Support Specialist - First-Call Resolution

HRTX; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A customer service firm is seeking a Technical Support Representative to assist Australian and New Zealand customers with equipment-related inquiries. The representative will handle inbound calls, troubleshoot issues, and collaborate closely with the Australian team to provide exceptional service. Ideal candidates have extensive experience in customer service and technical support, strong communication skills, and familiarity with CRM tools. This role aims to achieve fast resolutions and high customer satisfaction.

Qualifications

• 12 years of customer service or technical support experience.
• At least 3 years of BPO experience.
• Experience resolving issues over the phone.

Responsibilities

• Support Australian and New Zealand customers with equipment-related enquiries.
• Handle inbound calls and emails regarding equipment issues.
• Troubleshoot equipment problems aiming for first-call resolution.

Skills

Customer service

Technical support

Strong communication skills

Multitasking

Proactive mindset

Tools

CRM tools

Job description

A customer service firm is seeking a Technical Support Representative to assist Australian and New Zealand customers with equipment-related inquiries. The representative will handle inbound calls, troubleshoot issues, and collaborate closely with the Australian team to provide exceptional service. Ideal candidates have extensive experience in customer service and technical support, strong communication skills, and familiarity with CRM tools. This role aims to achieve fast resolutions and high customer satisfaction.