Technical Support Representative Service Desk Support

Metacom Careers; Taguig; On-site; PHP 290,160 - 424,080; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Job Training

Professional Development

Job summary

Metacom Careers in Taguig is seeking a Technical Support Representative for the Service Desk. The role involves providing exceptional technical support to end-users via phone, email, or chat, and diagnosing hardware and software issues to ensure quick resolutions.

Candidates should have a Bachelor's degree in Computer Science or related field and at least 18 months of service desk experience. Office-based role with potential remote support as needed.

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 18 months of experience in technical support or service desk roles.
• Proficient in Service Desk operations and technical support methodologies.
• Strong problem-solving skills and effective communication abilities.

Responsibilities

• Provide exceptional technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot software and hardware issues to ensure quick resolution.
• Document support requests and resolutions in the ticketing system.
• Collaborate with senior technical staff to elevate complex issues when necessary.
• Maintain knowledge of industry trends and technological advancements to provide relevant solutions.

Skills

Service Desk

Technical Support

Communication

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

Ticketing System

Job description

Technical Support Representative Service Desk Support

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Description

• Provide exceptional technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot software and hardware issues to ensure quick resolution.
• Document support requests and resolutions in the ticketing system.
• Collaborate with senior technical staff to elevate complex issues when necessary.
• Maintain knowledge of industry trends and technological advancements to provide relevant solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field
• Experience Level: 18 months years of experience in technical support or service desk roles
• Skills and Competencies: Proficient in Service Desk operations and technical support methodologies
• Qualities and Traits: Strong problem‑solving skills and effective communication abilities
• Responsibilities and Duties: Ability to work under pressure and handle multiple tasks simultaneously
• Working Conditions: Typically office-based with occasional remote support

Service Desk Technical Support