Service Desk Associate - BGC Taguig

Tasq Work; Taguig; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Free HMO

Free Dependents

Night Differential

Program Incentives

Job summary

Tasq Work in Taguig is seeking Service Desk Associates to join a growing team. You will provide technical support and customer service to end-users, ensuring timely resolution of IT issues via phone, email, or ticketing system.

On-site at BGC Taguig, you will troubleshoot hardware, software, and network issues, document incidents, and escalate complex cases as needed. Strong English communication is required, and you will work in a shifting schedule with a focus on customer satisfaction.

Qualifications

• Completed at least 1st year in college.
• Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
• Good communication skills in spoken and written English
• Amenable to work on-site in BGC Taguig
• Able to work in a shifting schedule

Responsibilities

• Respond promptly to service desk requests via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Provide clear instructions and guidance to end-users
• Document all incidents and resolutions accurately
• Escalate complex issues to appropriate technical teams
• Maintain service level agreements (SLAs) and ensure customer satisfaction
• Collaborate with team members to improve support processes

Skills

English proficiency

Education

Some college / 1st year completed

Job description

We are currently seeking Service Desk Associates to join a growing team in BGC Taguig. The ideal candidate will provide technical support and excellent customer service to end-users, ensuring timely resolution of IT-related issues.

Key Responsibilities

• Respond promptly to service desk requests via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Provide clear instructions and guidance to end-users
• Document all incidents and resolutions accurately
• Escalate complex issues to appropriate technical teams
• Maintain service level agreements (SLAs) and ensure customer satisfaction
• Collaborate with team members to improve support processes

Requirements

• Completed at least 1st year in college
• Has 18 months of experience handling a Service Desk Role, Hard Core Tech Support, or Computer Troubleshooting
• Good communication skills in spoken and written English
• Amenable to work on-site in BGC Taguig
• Able to work in a shifting schedule

Benefits

• Free HMO
• Free Dependents
• Night Differential
• Program Incentives

Please note that this is contingent to the final company or account you'll be profiled to.