Helpdesk Assistant

Quartz Business Products Corporation; Taguig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Employee recognition and rewards

Government-mandated benefits

Health and wellness insurance

Job summary

A technology solutions provider located in Taguig is seeking a Helpdesk Assistant to deliver outstanding customer service for technical support. This full-time position requires a Bachelor's degree and at least one year of relevant experience. Key skills include effective communication and proficiency in Microsoft Office. The role involves handling customer requests and ensuring problem resolution in a fast-paced environment.

Qualifications

• Bachelor’s Degree in any field required.
• At least 1 year of experience in customer service preferred.
• Proficiency in MS Office essential.

Responsibilities

• Provide customer service for technical support inquiries.
• Process customer requests through various communication methods.
• Prepare activity reports and inform management of issues.

Skills

Customer service experience

Communication skills

Attention to detail

Multitasking

Interpersonal skills

Microsoft Office proficiency

Education

Bachelor’s Degree in any field

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.

• Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
• Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
• Follow up with customers to ensure complete resolution of issues.
• Responds to customer inquiries to ensure customer needs are met.
• Prepare activity reports
• Inform the management of recurring problems
• Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
• Helpdesk Ticketing administration.
• Must have Bachelor’s Degree in any field. With at least a year of work experience
• Knowledge and experience of customer service practices

Key Skills and Competencies:

• Experience in customer service or relevant role is an advantage
• Average client-facing oral and written communication skills
• Attention to detail and comfortable working in a fast-paced office environment
• Ability in multitasking and time-management
• Interpersonal skills to interact with customers and team members
• With Data Entry Skills, Reporting Skills, Administrative Writing Skills, Understanding the Customer, Customer Focus, Informing Others, Self-Development, Attention to Detail, Professionalism, Microsoft Office Skills, Teamwork.
• Ability to learn about products and services
• Proficiency in MS Office with expertise in Microsoft Word, PowerPoint, Excel and Outlook.

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