Support Associate

Topserve Service Solutions, Inc.; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

A leading service solutions provider is seeking an experienced Customer Support Representative in Taguig. The ideal candidate will provide exceptional support, diagnose technical issues, and document customer interactions. Requirements include a Bachelor’s degree and 1-3 years of experience in a support role. Strong communication and problem-solving skills are essential for success. This full-time position offers a chance to work on-site and contribute to a collaborative team.

Qualifications

• Bachelor's degree in a relevant field.
• 1–3 years of experience in a support or customer service role.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional customer support via various communication channels.
• Diagnose technical issues and provide solutions.
• Document customer interactions for future reference.

Skills

Strong communication skills

Interpersonal skills

Proficiency in support ticket systems

Problem-solving mindset

Collaborative team player

Education

Bachelor's degree in a relevant field

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance, Life Insurance

Description

• Provide exceptional customer support via various communication channels.
• Diagnose technical issues and provide solutions to customers promptly.
• Document customer interactions and solutions for future reference.
• Collaborate with team members to improve processes and customer satisfaction.
• Assist in training new support staff and share knowledge with the team.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field.
• Experience Level: 1–3 years of experience in a support or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using support ticket systems.
• Qualities and Traits: Problem-solving mindset with a customer-first approach.
• Qualities and Traits: Ability to work collaboratively in a team environment.

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Topserve Service Solutions, Inc.

Recruitment Lead Topserve Service Solutions, Inc.

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