IT Service Desk

Gratitude Philippines; Makati; On-site; PHP 457,002 - 547,398; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

Job summary

A leading technology support firm in Makati is seeking a Tech Support expert with 3-5 years of experience in IT service desk roles. Responsibilities include providing first-line support, managing service requests, and assisting user training. The ideal candidate should have a bachelor's degree in Computer Science or IT, along with strong problem-solving and communication skills. Competitive package offered up to ₱45K. This position is full-time and requires on-site attendance.

Qualifications

• 3–5 years of experience in IT service desk or support roles.
• Proficiency in managing multiple incidents and prioritizing effectively.

Responsibilities

• Provide first-line support for IT-related issues.
• Manage service requests, incidents, and problems.
• Assist in the training of users on software and hardware configurations.

Skills

Service desk operations

Troubleshooting

Customer service

Problem-solving skills

Excellent communication

Education

Bachelor’s degree in Computer Science or Information Technology

Job description

Overview

On-site - Makati • 3-5 Yrs Exp • Bachelor • Full-time

Job Description

Provide first-line support for IT-related issues, resolving them in a timely manner. Manage service requests, incidents, and problems to ensure user satisfaction. Maintain documentation for all service desk activities and ensure accurate reporting. Assist in the training of users on various software and hardware configurations. Collaborate with other IT teams to improve service delivery and user experience.

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: 3–5 years of experience in IT service desk or support roles.
• Skills and Competencies: Proficient in service desk operations, troubleshooting, and customer service.
• Responsibilities and Duties: Ability to manage multiple incidents and prioritize tasks effectively.
• Qualities and Traits: Strong problem-solving skills and excellent communication abilities.

Are you a Tech Support expert with a background in Retail, Healthcare, or Hospitality? Secure a spot with a competitive package up to ₱45K!

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#ITCareersPH #ServiceDesk #TaguigJobs #BPOHiring

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