Technical Support Representative - Korean-Speaking

Nexus Recruitment Group; Cebu City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Nexus Recruitment Group seeks a Korean-speaking Technical Support Representative to provide frontline support for customers using automated test systems, robotics, or semiconductor equipment in Cebu City, Philippines.

You will diagnose issues via remote tools, coordinate with global engineering teams, and ensure timely, accurate solutions in Korean and English, with scope for flexible hours to support international customers.

Qualifications

• Bachelor's degree in Electronics, Electrical, Mechanical Engineering or related technical field.
• 2-4 years of experience in technical support, test engineering, or field service roles (semiconductor/electronics/automation preferred).
• Fluent in Korean and English, both spoken and written.
• Experience with support ticketing systems, CRM platforms, or remote diagnostics tools.

Responsibilities

• Provide technical support to Korean-speaking clients via email, phone, or remote diagnostics.
• Troubleshoot hardware, software, or system issues involving test platforms, robotics, or automation equipment.
• Document all support cases, solutions, and escalation steps in the internal tracking system.
• Collaborate with engineering and field service teams to resolve complex issues.

Skills

Korean

English

Technical troubleshooting

Remote diagnostics

Education

Bachelor's degree in Electronics/Electrical/Mechanical Engineering

Tools

CRM platforms

Ticketing systems

Remote diagnostics tools

ATE/Robotics familiarity

Job description

Technical Support Representative - Korean-Speaking

Job Openings Technical Support Representative - Korean-Speaking

About the job Technical Support Representative - Korean-Speaking

Job Summary:

We are looking for a Korean-speaking Technical Support Representative (TSR) to deliver front-line support to customers using automated test systems, robotics, or semiconductor-related equipment. The role involves remote diagnostics, issue resolution, and collaboration with global engineering teams to maintain high levels of customer satisfaction.

The ideal candidate is technically proficient, fluent in Korean and English, and experienced in providing support for complex hardware/software systems in an enterprise or manufacturing environment.

Key Responsibilities:

• Provide technical support to Korean-speaking clients via email, phone, or remote diagnostic tools.
• Troubleshoot and resolve hardware, software, or system issues involving test platforms, robotics, or automation equipment.
• Document all support cases, solutions, and escalation steps in the internal tracking system.
• Collaborate with engineering and field service teams to resolve complex issues and collaborate with engineering and field service teams to resolve complex issues and eliminate when necessary.
• Ensure technical documentation, updates, and procedures are accessible in Korean when needed.
• Assist in service coordination, spare part validation, and scheduling of on-site technical visits if required.
• Maintain customer satisfaction by offering timely, accurate, and courteous technical assistance.

Qualifications:

• Bachelors degree in Electronics, Electrical, Mechanical Engineering, or a related technical discipline.
• 2-4 years of experience in technical support, test engineering, or field service rolespreferably in semiconductor, electronics, or automation systems.
• Professional fluency in Korean and English, both spoken and written.
• Strong analytical and problem-solving skills, with the ability to interpret technical documentation and system logs.
• Experience using support ticketing systems, CRM platforms, or remote diagnostics tools.
• Familiarity with Automated Test Equipment (ATE), robotics, or embedded systems is a plus.
• Willingness to work flexible hours or coordinate with international teams.