Technical Support Representative - Mandarin-Speaking

Nexus Recruitment Group; Cebu City; In loco; PHP 360.000 - 680.000; Tempo pieno

Descrizione del lavoro

Nexus Recruitment Group invites a Mandarin-speaking Technical Support Representative (TSR) to deliver first-line technical support to clients in the semiconductor, electronics, or industrial automation sectors. You will respond to inquiries, troubleshoot hardware and software issues, and collaborate with engineering teams to resolve problems.

The ideal candidate is fluent in Mandarin and English, has 2–4 years of experience in technical support or related roles, and familiarity with automated

Competenze

• Bachelor's degree in Electronics, Computer Engineering, Mechatronics, or a related field.
• 2–4 years in technical support, test engineering, or field service roles.
• Fluent Mandarin and English, both written and verbal.
• Knowledge of ATE, robotics, or instrumentation is an advantage.
• Strong problem-solving, communication, and multitasking skills.
• Familiarity with ticketing systems or CRM tools.
• Willingness to work in shifting schedules or coordinate with global support teams.

Mansioni

• Provide timely Mandarin-speaking technical support via phone, email, or remote tools.
• Diagnose and troubleshoot hardware, software, or system-level issues related to automated test equipment or industrial systems.
• Document cases, solutions, and escalations in a centralized support platform.
• Collaborate with cross-functional engineering and product teams to resolve complex technical issues.
• Assist in the coordination of service calls, part replacements, or on-site support logistics when necessary.
• Maintain customer satisfaction by ensuring responsive, knowledgeable, and courteous support.
• Translate technical documentation or client feedback as needed between Mandarin and English.

Conoscenze

Technical support

Troubleshooting

Customer service

Cross-functional collaboration

Documentation

Formazione

Bachelor's degree in Electronics Engineering, Computer Engineering, Mechatronics, or related field

Strumenti

CRM tools

Remote diagnostics

Descrizione del lavoro

Technical Support Representative - Mandarin-Speaking

Job Openings Technical Support Representative - Mandarin-Speaking

About the job Technical Support Representative - Mandarin-Speaking

Job Summary:

We are seeking a Mandarin-speaking Technical Support Representative (TSR) to provide first-line support and technical assistance to clients in the semiconductor, electronics, or industrial automation sectors. This role is responsible for responding to inquiries, troubleshooting hardware and software issues, and collaborating with engineering teams to resolve complex technical problems.

The ideal candidate is fluent in Mandarin and English, has strong technical acumen, and is experienced in supporting high-tech equipment or testing platforms in a global customer environment.

Key Responsibilities:

• Provide timely and accurate technical support to Mandarin-speaking customers via phone, email, or remote tools.
• Diagnose and troubleshoot hardware, software, or system-level issues related to automated test equipment or industrial systems.
• Document cases, solutions, and escalations in a centralized support platform.
• Collaborate with cross-functional engineering and product teams to resolve complex technical issues.
• Assist in the coordination of service calls, part replacements, or on-site support logistics when necessary.
• Maintain customer satisfaction by ensuring responsive, knowledgeable, and courteous support.
• Translate technical documentation or client feedback as needed between Mandarin and English.

Qualifications:

• Bachelors degree in Electronics Engineering, Computer Engineering, Mechatronics, or a related technical field.
• 2-4 years of experience in technical support, test engineering, or field service rolespreferably in semiconductor, electronics, or high-precision systems.
• Business-level fluency in Mandarin and English, both written and verbal.
• Knowledge of ATE (Automated Test Equipment), robotics, or instrumentation is an advantage.
• Strong problem-solving, communication, and multitasking skills.
• Familiarity with ticketing systems, CRM tools, or remote diagnostic platforms.
• Willingness to work in shifting schedules or coordinate with global support teams as needed.