Mandarin Tech Support Specialist – High-Tech Systems

Nexus Recruitment Group; Cebu City; On-site; PHP 360,000 - 680,000; Full time

Job summary

Nexus Recruitment Group invites a Mandarin-speaking Technical Support Representative (TSR) to deliver first-line technical support to clients in the semiconductor, electronics, or industrial automation sectors. You will respond to inquiries, troubleshoot hardware and software issues, and collaborate with engineering teams to resolve problems.

The ideal candidate is fluent in Mandarin and English, has 2–4 years of experience in technical support or related roles, and familiarity with automated

Qualifications

• Bachelor's degree in Electronics, Computer Engineering, Mechatronics, or a related field.
• 2–4 years in technical support, test engineering, or field service roles.
• Fluent Mandarin and English, both written and verbal.
• Knowledge of ATE, robotics, or instrumentation is an advantage.
• Strong problem-solving, communication, and multitasking skills.
• Familiarity with ticketing systems or CRM tools.
• Willingness to work in shifting schedules or coordinate with global support teams.

Responsibilities

• Provide timely Mandarin-speaking technical support via phone, email, or remote tools.
• Diagnose and troubleshoot hardware, software, or system-level issues related to automated test equipment or industrial systems.
• Document cases, solutions, and escalations in a centralized support platform.
• Collaborate with cross-functional engineering and product teams to resolve complex technical issues.
• Assist in the coordination of service calls, part replacements, or on-site support logistics when necessary.
• Maintain customer satisfaction by ensuring responsive, knowledgeable, and courteous support.
• Translate technical documentation or client feedback as needed between Mandarin and English.

Skills

Technical support

Troubleshooting

Customer service

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Electronics Engineering, Computer Engineering, Mechatronics, or related field

Tools

CRM tools

Remote diagnostics

Job description

Nexus Recruitment Group invites a Mandarin-speaking Technical Support Representative (TSR) to deliver first-line technical support to clients in the semiconductor, electronics, or industrial automation sectors. You will respond to inquiries, troubleshoot hardware and software issues, and collaborate with engineering teams to resolve problems.

The ideal candidate is fluent in Mandarin and English, has 2–4 years of experience in technical support or related roles, and familiarity with automated