Technical Support Representative

Reliasourcing Inc.; Pasay; On-site; PHP 335,000 - 502,000; Full time

Job summary

Reliasourcing Inc. in the Philippines is seeking a Technical Support Representative to join the client’s team and provide exceptional service to clients and partners.

You will troubleshoot a wide range of issues, interact with operating systems and software to provide updates and patches, and maintain clear communication with clients and colleagues to ensure satisfaction. Ideal candidates have 1+ year experience in B2B SaaS support, strong English, and a proactive, calm approach under pressure.

Qualifications

• 1+ year experience in B2B customer support or technical support within global SaaS companies.
• Strong written and verbal communication in English.
• Tech-savvy with eagerness to develop technical skills.
• Proficiency in Excel is a plus.
• Professional, composed, and adaptable.
• Ability to identify problems, develop solutions and troubleshoot efficiently.

Responsibilities

• Provide daily support to B2B clients regarding order issues and deliver timely solutions.
• Communicate clearly with clients, colleagues, and management to resolve issues promptly.
• Maintain detailed records of daily interactions, issues, and solutions.
• Create and implement communication cadences with clients for timely resolution.
• Perform other ad hoc tasks assigned by management.

Skills

English proficiency

Customer support

Problem solving

Tools

Excel

Job description

We are looking for a talented Technical Support Representative to join the client's team and provide exceptional customer service to their clients and partners.

In this role, you will support clients by troubleshooting a wide range of issues and errors, interacting directly with operating systems and software to provide updates and patches.

Main Responsibilities

• Provide daily support to B2B clients regarding order issues, including answering questions, analyzing problems, and delivering timely solutions to restore system operations.
• Communicate clearly and effectively with clients, colleagues, and management to resolve issues promptly and ensure client satisfaction.
• Maintain detailed records of daily interactions with clients, reported issues, and solutions provided, along with any necessary follow-up actions.
• Create and implement communication cadences with clients to ensure issues are resolved in a timely manner.
• Perform other ad hoc tasks assigned by management.

Requirements

• 1+ year(s) of experience in B2B customer support or technical support roles within global SaaS companies.
• Strong written and verbal communication skills in English.
• Tech-savvy and eager to develop technical skills.
• Proficiency in Excel is a plus.
• Professional, composed, and adaptable in all circumstances.
• Ability to identify problems quickly, develop solutions, and execute troubleshooting steps efficiently.