Service Engineer

SYSMEX Philippines, Inc.; Cebu City; On-site; PHP 360,000 - 540,000; Full time

Job summary

SYSMEX Philippines, Inc. is seeking a motivated Service Engineer to provide technical support, installation, maintenance, calibration, and repair for diagnostic laboratory equipment.

The role ensures reliable system performance while delivering excellent customer service. The position involves on-site and remote service, extensive travel, and collaboration with customers to resolve issues, perform inspections, and maintain compliance with ISO and regional quality standards.

Qualifications

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication abilities.
• Strong interpersonal and relationship-building skills.
• Analytical, detail-oriented, and organized.
• Team player with the ability to work independently.
• Eagerness to learn and adapt to new technologies and processes.
• Demonstrates integrity, accountability, proactiveness, and professionalism.

Responsibilities

• Perform preventive maintenance, calibration, and corrective maintenance to ensure optimal equipment performance and minimize downtime.
• Diagnose, troubleshoot, and resolve technical issues via remote and on-site support.
• Install, commission, repair, upgrade, relocate, and decommission equipment per procedures.
• Provide technical recommendations to enhance equipment performance and efficiency.
• Maintain current product knowledge through training and certifications.
• Develop and maintain positive relationships with customers and coordinate with internal stakeholders for scheduling and service delivery.

Skills

Troubleshooting

Customer service

Communication

Interpersonal skills

Analytical thinking

Detail-oriented

Teamwork

Adaptability

Integrity

Education

Engineering degree in Electronics / Electrical / Mechanical / Biomedical

Job description

Job Summary

We are seeking a motivated and customer-focused Service Engineer to provide technical support, installation, maintenance, calibration, and repair services for diagnostic laboratory equipment. The role ensures the reliable performance of systems while delivering exceptional customer service, timely issue resolution, and compliance with quality and safety standards.

Key Responsibilities

1. Technical

• Perform preventive maintenance, calibration, and corrective maintenance activities to ensure optimal equipment performance and minimize system downtime.

• Diagnose, troubleshoot, and resolve technical issues reported by customers through remote and on-site support.

• Conduct equipment inspections and quality assurance checks to maintain system reliability, accuracy, and compliance with service standards and KPIs.

• Install, commission, repair, upgrade, relocate, and decommission equipment in accordance with approved service procedures and manufacturer guidelines.

• Provide technical recommendations and solutions to customers to enhance equipment performance and operational efficiency.

• Maintain up-to-date product knowledge by actively participating in technical trainings, certifications, and continuous learning programs.

2. Administration

• Develop and maintain positive working relationships with customers through proactive communication and responsive service support.

• Manage assigned spare parts inventory, ensuring adequate stock levels and timely replenishment to support service requirements.

• Prepare, update, and maintain accurate service records, reports, and CRM documentation in compliance with company, ISO, and regional requirements.

• Provide timely service updates, technical findings, and maintenance recommendations to customers following service activities.

• Coordinate with internal stakeholders to ensure efficient scheduling, service delivery, and resolution of customer concerns.

3. Integrated Management System (IMS)

• Support the achievement of Quality Management System (QMS) and Environmental Management System (EMS) objectives, targets, and key performance indicators (KPIs).

• Comply with all applicable quality, environmental, health, and safety policies, procedures, and operational controls.

• Ensure assigned activities are performed in accordance with company standards, regulatory requirements, and continuous improvement initiatives.

• Promote a culture of quality, compliance, safety, and environmental responsibility in all service-related activities.

Qualifications

• Bachelor's Degree in Electronics Engineering, Electrical Engineering, Mechanical Engineering, Biomedical Engineering, or a related field.

• Fresh graduates are welcome to apply. Prior experience in technical support or field service is an advantage but not required.

• Willing to travel extensively and provide field support as needed.

• Willing to work beyond regular business hours when required.

Skills & Competencies

• Strong troubleshooting and problem-solving skills.

• Excellent customer service and communication abilities.

• Strong interpersonal and relationship-building skills.

• Analytical, detail-oriented, and organized.

• Team player with the ability to work independently.

• Eagerness to learn and adapt to new technologies and processes.

• Demonstrates integrity, accountability, proactiveness, and professionalism.