Talent Connect - CDO 2026

Concentrix Philippines; Philippines; On-site; PHP 180,000 - 240,000; Full time

Job summary

Concentrix Philippines is hiring a Talent Connect - CDO 2026 for a Customer Support Associate I role. The position interfaces with customers via inbound calls, outbound calls, or the Internet depending on client requirements.

You will provide customer service, resolve routine problems, and maintain knowledge of client products and services. Key tasks include meeting KPIs, clarifying needs, listening with empathy, and documenting interactions.

Qualifications

• High school diploma preferred and relevant experience in customer service.
• Strong communication skills, both written and verbal.
• Good computer navigation and basic software knowledge.
• Ability to multi-task and adapt to change in a fast-paced environment.
• Team-oriented with patience in customer interactions.

Responsibilities

• Meet KPIs for customer service delivery.
• Clarify requirements; resolve routine customer issues using available resources.
• Listen empathetically and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products and services.
• Document interactions accurately in the system.
• Support programs to improve customer satisfaction and performance.
• Suggest additional products and/or services where appropriate.
• Refer inquiries to published materials or senior staff when needed.

Skills

Customer service orientation

Strong communication

Computer navigation

Multitasking

Team player

Education

High school diploma

Tools

PC knowledge

Job description

Job Title:

Talent Connect - CDO 2026

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• Job requirements may vary by country and will not contravene any local laws
• Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cagayan de Oro - Trade St

Language Requirements:

Time Type:

Full time

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