Customer Service for Educational Account (Cebu site)

TalentSync Training and Development; Cebu City; Sur place; PHP 201 000 - 279 000; Plein temps

Résumé du poste

TalentSync Training and Development is seeking a Customer Service Representative for Educational Accounts in Cebu. This full-time role involves handling calls, delivering accurate information about educational services, and maintaining client records while supporting educational accounts.

The successful candidate will communicate clearly in English, resolve issues efficiently, and contribute to customer satisfaction metrics.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call centre preferred, especially in education or B2B.
• Excellent verbal and written English communication.
• Strong listening skills and ability to understand customer needs.

Responsabilités

• Handle inbound and outbound calls with educational account clients.
• Provide accurate information about Talentsync's educational services.
• Document all customer interactions in the call centre system.
• Identify customer needs and escalate complex issues to appropriate staff.
• Maintain accurate records of customer information and service history.
• Follow call centre procedures, quality standards, and compliance requirements.
• Assist with order processing and administrative support for educational accounts.
• Contribute to meeting team performance targets and customer satisfaction metrics.
• Provide feedback to improve customer service processes.

Connaissances

Verbal communication

Written communication

Active listening

Multitasking

Customer focus

Problem solving

Empathy

Reliability

Formation

High school diploma or equivalent

Vocational qualifications in customer service

Description du poste

About the role
We are seeking a dedicated and customer-focused Customer Service Representative for Educational Account to join our team at our Cebu site. This is a full-time position based in Cebu, Central Visayas. You will be the vital link between our educational clients and TalentSync, providing exceptional support and ensuring their complete satisfaction with our training and development services. In this role, you will handle inbound and outbound calls, manage customer inquiries, and contribute to building long-term relationships with our educational sector clients. Your ability to communicate effectively and resolve issues promptly will be instrumental in maintaining our reputation as a trusted service provider.

Key responsibilities

• Handle inbound and outbound calls to educational account clients in a professional and courteous manner

• Provide accurate information about TalentSync's educational services and solutions
• Document all customer interactions and transactions in the call centre management system
• Identify customer needs and escalated complex issues to appropriate departments or senior staff
• Maintain accurate records of customer account information and service history
• Follow established call centre procedures, quality standards, and compliance requirements
• Assist with order processing and administrative support for educational accounts
• Contribute to achieving team performance targets and customer satisfaction metrics
• Provide feedback and suggestions for improving customer service processes

What we're looking for

• High school diploma or equivalent; vocational qualifications in customer service are advantageous
• Proven experience in a customer service or call centre role, preferably in the education sector or B2B environment
• Excellent verbal and written communication skills in English with clear pronunciation
• Strong listening skills and ability to understand customer needs and concerns

• Ability to multitask and manage multiple calls efficiently whilst maintaining quality
• Problem-solving skills and a customer-first mindset
• Patience, empathy, and professional demeanour when interacting with clients
• Reliability and consistent attendance record
• Familiarity with educational services, training programmes, or related sectors is desirable
• Knowledge of quality assurance standards and call centre best practices