Technical Support Representative

Ravxpert Inc.; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

A technology services provider in Quezon City is seeking a Technical Support Specialist to provide pre-sales support. The role includes delivering product presentations, assisting clients with technical inquiries, and collaborating with the sales team. Ideal candidates will have excellent communication skills and a strong understanding of technical products. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Strong understanding of technical products and services offered by the company.
• Ability to build rapport with clients and understand their business needs.
• Ability to build rapport with clients and understand their business needs.
• Problem-solving mindset with a focus on customer satisfaction.

Responsibilities

• Provide technical assistance to potential customers during the pre-sales process.
• Collaborate with the sales team to understand customer requirements and demonstrate product capabilities.
• Respond to customer inquiries regarding technical specifications and configurations.
• Prepare and deliver product presentations and demonstrations tailored to customer needs.
• Assist in the development of technical proposal documents and solution specifications.

Skills

Excellent communication skills

Problem-solving mindset

Problem solving

Job description

Responsibilities

• Provide technical assistance to potential customers during the pre-sales process.
• Collaborate with the sales team to understand customer requirements and demonstrate product capabilities.
• Respond to customer inquiries regarding technical specifications and configurations.
• Prepare and deliver product presentations and demonstrations tailored to customer needs.
• Assist in the development of technical proposal documents and solution specifications.

Requirements

• Job Title: Technical Support Specialist
• Job Function: Pre-Sales Technical Support
• Responsibilities and Duties: Strong understanding of technical products and services offered by the company.
• Qualities and Traits: Excellent communication skills, both verbal and written, to effectively convey technical information.
• Qualities and Traits: Ability to build rapport with clients and understand their business needs.
• Qualities and Traits: Problem-solving mindset with a focus on customer satisfaction.