Sales Technical Support

Wheeltek Motor Sales; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading motor sales company in Davao del Sur is seeking a dedicated Sales Technical Support Specialist. In this role, you will provide technical expertise to assist the sales team, ensuring smooth product installation and troubleshooting issues for customers. Ideal candidates will have experience in technical support or customer service and a strong understanding of product features. This position offers the opportunity to work both independently and collaboratively within a team.

Qualifications

• Proven experience in technical support or customer service.
• Strong understanding of product features and troubleshooting techniques.
• Ability to work independently and as part of a team.

Responsibilities

• Assist sales team with technical expertise.
• Ensure smooth product installation and setup.
• Troubleshoot any issues and resolve inquiries.

Skills

Technical support experience

Customer service orientation

Strong communication skills

Problem-solving skills

Team collaboration

Education

Technical degree or equivalent experience

Tools

CRM software

Help desk software

Job description

Job Overview

We are looking for a dedicated Sales Technical Support Specialist to join our team. In this role, you will assist our sales team by providing technical expertise to customers, ensuring smooth product installation and setup, and troubleshooting any issues. You will collaborate with both customers and internal teams to resolve inquiries and ensure high-quality service delivery.

Qualifications

• Proven experience in technical support or customer service, preferably in sales-oriented environments.
• Strong understanding of product features, installation processes, and troubleshooting techniques.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Familiarity with CRM and help desk software is a plus.
• Technical degree or equivalent work experience preferred.