Pre-Sales Technical Support

Eclectus Technologies; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A tech solutions company based in Metro Manila is looking for a Technical Support Specialist to assist sales teams with technical inquiries, conduct product demonstrations, and prepare proposals. Candidates should possess a Bachelor’s degree in Computer Science or a related field, with 3-5 years of experience in technical support or sales engineering. Strong communication skills and a customer-focused mindset are essential for success in this role.

Qualifications

• 3-5 years in technical support or sales engineering.
• Strong knowledge of software solutions.

Responsibilities

• Provide technical support to sales teams during the pre-sales process.
• Conduct product demonstrations and presentations.
• Collaborate with engineering teams to address technical inquiries.

Skills

Technical support

Excellent communication skills

Problem-solving abilities

Education

Bachelor’s degree in Computer Science or IT

Job description

Responsibilities

• Provide technical support to sales teams during the pre-sales process.
• Identify customer needs and propose suitable solutions.
• Conduct product demonstrations and presentations.
• Collaborate with engineering and product teams to address technical inquiries.
• Assist in preparing proposals and RFP responses.
• Stay updated on product features and industry trends.

Qualifications & Other Details

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field.
• Experience Level: 3-5 years in technical support or sales engineering.
• Skills and Competencies: Strong knowledge of software solutions, excellent communication skills, and problem-solving abilities.
• Responsibilities and Duties: Provide technical assistance to sales teams, prepare product demonstrations, and respond to customer inquiries.
• Working Conditions: Office environment with occasional travel for client meetings.
• Qualities and Traits: Detail-oriented, customer-focused, and adaptable to changing technology.