Pre-Sales Technical Support

MG Desensyo Industry Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading tech solutions provider in Metro Manila is seeking a technical sales support professional to engage with clients, understand their technical needs, and provide tailored solutions. Candidates should have a Bachelor's degree in a relevant field and 1-2 years of experience in a similar role. The position requires strong technical presentation skills and the ability to collaborate effectively with sales teams.

Qualifications

• 1-2 years of experience in pre-sales support or technical sales.
• Experience with customer-facing technical roles is preferred.
• Familiarity with product offerings or similar technologies.

Responsibilities

• Collaborate with sales to understand customer technical needs.
• Lead product demonstrations and technical presentations.
• Assist in designing technical architecture solutions.
• Respond to RFPs with technical input.

Skills

Customer engagement

Technical problem-solving

Solution design

Technical presentations

Education

Bachelor's degree in Computer Science or related field

Advanced certifications in specific technologies

Job description

Customer Requirement Analysis:

• Understand Customer Needs: Collaborate with the sales team to meet with potential clients and understand their technical requirements, challenges, and objectives.
• Solution Tailoring: Work with clients to gather detailed information about their current environment, workflows, and pain points, ensuring the proposed solution meets their specific needs.
• Conduct Technical Assessments: Perform technical assessments or audits of customers’ existing systems or infrastructure to understand the gaps and opportunities for improvement.

Product/Service Demonstrations:

• Conduct Demos and Presentations: Lead product or service demonstrations for potential customers, showcasing key features, functionalities, and benefits that align with their requirements.
• Technical Presentations: Create and deliver compelling technical presentations that explain how the company’s products, services, or solutions can solve customer challenges and add value.
• Proof of Concept (POC): Develop and deliver Proof of Concept (POC) presentations or pilot programs to demonstrate the practical application of the solution to prospective clients.

Solution Design and Proposal Support:

• Solution Design: Assist in designing the technical architecture or configuration of the proposed solution based on customer requirements and product capabilities.
• Proposal Preparation: Collaborate with the sales team to develop and customize technical proposals, ensuring that the proposed solutions meet customer needs and align with business objectives.
• RFP/RFI Response: Support the sales team in responding to Requests for Proposals (RFPs) or Requests for Information (RFIs) by providing technical input, product specifications, and design recommendations.

Technical Support During Sales Process:

• Answer Technical Queries: Act as the primary point of contact for answering any technical questions or concerns that arise during the sales process, helping customers understand the product’s technical aspects.
• Coordinate with Product Teams: Work closely with the product development, engineering, or R&D teams to address any technical issues or product customization requests during the sales process.
• Provide Feasibility and Risk Assessments: Help assess the technical feasibility of the solution and identify any potential risks or limitations related to the customer’s infrastructure or business environment.

Educational Requirements:

• A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field is typically required.
• Advanced certifications or training in specific technologies.

Experience:

• 1-2 years of experience in pre-sales support, technical sales, or a related field.
• Experience with customer-facing technical roles or solution architecture is highly preferred.
• Familiarity with the company’s product offerings or similar technologies in the industry.