Technical Support Specialist

Barbizon Everyday Group of Companies; Parañaque; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

Barbizon Everyday Group of Companies is seeking an IT Support specialist in the Philippines to provide hands-on technical help for office equipment, infrastructure, and workstations. The role focuses on resolving issues, monitoring systems, and ensuring software compliance while maintaining security and reliable operations.

The ideal candidate has a degree in CS/IT/CE, 2+ years in technical support, strong troubleshooting across software/hardware, and solid networking knowledge (TCP/IP, LAN/WAN,

Qualificações

• Bachelor's degree in Computer Science, IT, Computer Engineering or related field.
• At least two years in a related field, including one to two years in technical support and administration.
• Strong troubleshooting skills across software and hardware.
• Intermediate networking skills, including TCP/IP, LAN, WAN, IP subnetting, VLAN, and router management.
• Familiarity with Windows, Linux, and UNIX operating systems.
• Good oral and written communication skills; strong analytical and problem-solving abilities.

Responsabilidades

• Provide responsive hands-on technical support for office computer equipment, company infrastructure, and other assigned areas.
• Improve early detection of problems and apply root cause analysis to prevent future failures.
• Ensure that all support tickets are tracked and responded to within service levels.
• Maintain and administer programs and services to manage and secure workstations, including antivirus and systems management tools.
• Routinely check logs and identify visual anomalies using IT monitoring tools.
• Maintain accurate records of software purchases, licence keys, and installations.
• Document software licence compliance to support audit and control processes.
• Handle other duties and special projects as assigned.

Conhecimentos

Troubleshooting (software & hardware)

Windows OS

Linux/UNIX OS

Networking basics (TCP/IP, LAN/WAN, IP

Communication skills

Analytical problem solving

Formação académica

Bachelor’s degree in CS/IT/CE or related

Ferramentas

Antivirus software

Systems management tools

Software auditing tools

Descrição da oferta de emprego

About the role

Provide responsive, hands-on technical support for office computer equipment, company infrastructure, workstations, systems, and related IT services. The role helps maintain reliable and secure technology operations by resolving issues, monitoring systems, managing software, and supporting licensing compliance.

Key responsibilities

• Provide responsive hands-on technical support for office computer equipment, company infrastructure, and other assigned areas.


• Improve early detection of problems and apply root cause analysis to help prevent future failures.


• Ensure that all support tickets are properly tracked and responded to within acceptable service levels.


• Maintain and administer programs and services used to manage and secure workstations, including antivirus, systems management, and software auditing tools.


• Routinely check logs and identify visual anomalies using IT monitoring tools.


• Maintain accurate and up-to-date records of software purchases, licence keys, and installations.


• Document software licence compliance periodically to support audit and control processes.


• Handle other duties, responsibilities, and special projects as assigned or needed.

What we're looking for

• A degree in Computer Science, Information Technology, Computer Engineering, or a related discipline.


• At least two years of work experience in a related field, including one to two years of experience in technical support and administration.


• Strong troubleshooting skills across both software and hardware.


• Intermediate networking skills, including TCP/IP, LAN, WAN, IP subnetting, VLAN, and router management.


• Familiarity with Windows, Linux, and UNIX operating systems.


• Good oral and written communication skills.


• Strong analytical and problem-solving skills.