Technical Support Representative

Tri-Unity Talent Sourcing & Human Resource Management Services; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

A human resource management services firm in Metro Manila seeks a Technical Administrative Support professional. You will assist the technical team by providing administrative aid, coordinating projects, and maintaining databases. Ideal candidates will have a Bachelor's degree in IT or related fields, along with strong organizational and communication skills. Experience in administrative roles is preferred, and familiarity with project management tools is a plus.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in an administrative or technical support role (at least 1–2 years preferred).
• Basic understanding of IT systems and technical workflows.
• Familiarity with Jira, Trello, and Zendesk is a plus.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication; able to multitask.

Responsibilities

• Provide administrative support to the technical team.
• Assist in maintaining and organizing databases and project files.
• Coordinate with cross-functional teams to track project progress.
• Prepare and manage purchase requisitions, inventory records, and equipment logs.
• Monitor support tickets, track issue resolution progress, and escalate as necessary.
• Perform basic troubleshooting and coordinate with IT for resolutions of technical issues.
• Create and update user manuals, technical guides, and internal SOPs.
• Ensure compliance with company standards and data accuracy across all documents and reports.
• Assist in onboarding new technical staff by preparing system access, tools, and initial documentation.
• Provide support in quality assurance processes and audits when needed.

Skills

Organizational skills

Attention to detail

Communication skills

Microsoft Office Suite proficiency

Written communication

MS Office

Education

Bachelor’s degree in Information Technology or related field

Tools

Jira

Trello

Zendesk

Job description

• Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.
• Assist in maintaining and organizing databases, project files, and system records.
• Coordinate with cross-functional teams to track the progress of technical projects and tasks.
• Prepare and manage purchase requisitions, inventory records, and equipment logs.
• Monitor support tickets, track issue resolution progress, and escalate as necessary.
• Perform basic troubleshooting and coordinate with IT for resolutions of technical issues.
• Create and update user manuals, technical guides, and internal SOPs.
• Ensure compliance with company standards and data accuracy across all documents and reports.
• Assist in onboarding new technical staff by preparing system access, tools, and initial documentation.
• Provide support in quality assurance processes and audits when needed.

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in an administrative or technical support role (at least 1–2 years preferred).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with project management and ticketing tools (e.g., Jira, Trello, Zendesk) is a plus.
• Basic understanding of IT systems and technical workflows.
• Strong attention to detail, organizational skills, and the ability to multitask.
• Excellent verbal and written communication skills.
• Able to work independently as well as part of a team.