Associate Tech Service Desk

Unisys Philippines Limited L.L.C.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading IT services company in Mandaluyong, Philippines seeks a Technical Support Specialist to provide first-level support for hardware and software issues. The candidate should have a Bachelor’s degree in IT or a related field and possess strong tech support skills along with excellent customer service abilities. Fresh graduates are welcome to apply. The role involves troubleshooting inquiries via phone and email, onboarding new users, and documenting requests.

Qualifications

• Open to fresh graduates or students with relevant internships.
• Primarily office-based with potential for remote support.
• Patient, detail-oriented, proactive, and passionate about technology.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve user inquiries via phone, email, and chat.
• Document and track service requests in the ticketing system.
• Assist in the onboarding of new users and setup of devices.
• Collaborate with team members to improve service processes.

Skills

Strong tech support skills

Excellent customer service

Problem-solving abilities

Effective communication

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Job description

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve user inquiries via phone, email, and chat.
• Document and track service requests in the ticketing system.
• Assist in the onboarding of new users and setup of devices.
• Collaborate with team members to improve service processes.
• Provide technical assistance, troubleshoot software/hardware issues, and assist customers with inquiries.

Qualifications

• Educational Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience Level: Open to fresh graduates or students with relevant internships.
• Skills and Competencies: Strong tech support skills, excellent customer service, problem-solving abilities, and effective communication.
• Working Conditions: Primarily office-based with potential for remote support.
• Qualities and Traits: Patient, detail-oriented, proactive, and passionate about technology.