Technical Support Representative

Eagle Group; Davao City; On-site; PHP 279,000 - 469,000; Full time

Job summary

iSolutions International Inc. and ITDepot Inc. in Davao City, Philippines, is seeking a Technical Support Staff to provide first-line technical assistance to users via phone, email, or chat.

You will troubleshoot hardware, software, and network issues and help install and maintain computer systems and applications. The ideal candidate has a IT-related degree or equivalent experience, basic knowledge of Windows, macOS, and Linux, strong problem-solving and communication skills, and the ability to

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Familiarity with operating systems (Windows, macOS, Linux).
• Relevant certifications are a plus.

Responsibilities

• Provide first-line technical support to users via phone, email, or chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Escalate complex issues to higher-level support when needed.
• Document incidents, solutions, and system changes.
• Assist with system updates, patches, and backups.
• Ensure security protocols and IT policies are followed.
• Deliver user training and guidance on basic technical issues.

Skills

Troubleshooting

Communication skills

Team collaboration

Independent worker

Willingness to learn

Networking basics

Customer service

Education

Bachelor's degree in IT/CS or related field

Equivalent experience

Job description

Job Description

TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of hardware, software, and networking
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Familiarity with operating systems (Windows, macOS, Linux)
• Ability to work independently and in a team
• Willingness to learn new technologies
• Relevant certifications are a plus

Responsibilities

• Provide first-line technical support to users via phone, email, or chat
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Escalate complex issues to higher-level support when needed
• Document incidents, solutions, and system changes
• Assist with system updates, patches, and backups
• Ensure security protocols and IT policies are followed
• Deliver user training and guidance on basic technical issues