Technical Support Specialist – First-Line IT Helpdesk

Eagle Group; Davao City; Presencial; PHP 279.000 - 469.000; Jornada completa

Descripción de la vacante

iSolutions International Inc. and ITDepot Inc. in Davao City, Philippines, is seeking a Technical Support Staff to provide first-line technical assistance to users via phone, email, or chat.

You will troubleshoot hardware, software, and network issues and help install and maintain computer systems and applications. The ideal candidate has a IT-related degree or equivalent experience, basic knowledge of Windows, macOS, and Linux, strong problem-solving and communication skills, and the ability to

Formación

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Familiarity with operating systems (Windows, macOS, Linux).
• Relevant certifications are a plus.

Responsabilidades

• Provide first-line technical support to users via phone, email, or chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Escalate complex issues to higher-level support when needed.
• Document incidents, solutions, and system changes.
• Assist with system updates, patches, and backups.
• Ensure security protocols and IT policies are followed.
• Deliver user training and guidance on basic technical issues.

Conocimientos

Troubleshooting

Communication skills

Team collaboration

Independent worker

Willingness to learn

Networking basics

Customer service

Educación

Bachelor's degree in IT/CS or related field

Equivalent experience

Descripción del empleo

iSolutions International Inc. and ITDepot Inc. in Davao City, Philippines, is seeking a Technical Support Staff to provide first-line technical assistance to users via phone, email, or chat.

You will troubleshoot hardware, software, and network issues and help install and maintain computer systems and applications. The ideal candidate has a IT-related degree or equivalent experience, basic knowledge of Windows, macOS, and Linux, strong problem-solving and communication skills, and the ability to