Technical Support Representative

Eagle Group; Davao del Sur; On-site; PHP 279,000 - 334,800; Full time

Job summary

Eagle Group is seeking a Technical Support Staff member based in Davao del Sur, Philippines. The candidate should have a Bachelor’s degree in IT or related fields, along with strong troubleshooting, customer service, and communication skills. Responsibilities include providing technical support via phone, email, or chat, troubleshooting various issues, and ensuring IT policies are followed. Familiarity with Windows, macOS, and Linux operating systems is essential for this role.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• Basic knowledge of hardware, software, and networking.
• Strong troubleshooting and problem-solving skills.
• Good communication and customer service skills.
• Familiarity with operating systems (Windows, macOS, Linux).
• Ability to work independently and in a team.
• Willingness to learn new technologies.
• Relevant certifications are a plus.

Responsibilities

• Provide first-line technical support to users via phone, email, or chat.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Escalate complex issues to higher-level support when needed.
• Document incidents, solutions, and system changes.
• Assist with system updates, patches, and backups.
• Ensure security protocols and IT policies are followed.
• Deliver user training and guidance on basic technical issues.

Skills

Troubleshooting skills

Customer service skills

Communication skills

Basic knowledge of hardware and software

Teamwork

Education

Bachelor’s degree in IT, Computer Science, or related field

Job description

Job Description

TECHNICAL SUPPORT STAFF - iSolutions International Inc. and ITDepot Inc.

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• Basic knowledge of hardware, software, and networking
• Strong troubleshooting and problem-solving skills
• Good communication and customer service skills
• Familiarity with operating systems (Windows, macOS, Linux)
• Ability to work independently and in a team
• Willingness to learn new technologies
• Relevant certifications are a plus

Responsibilities

• Provide first-line technical support to users via phone, email, or chat
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and applications
• Escalate complex issues to higher-level support when needed
• Document incidents, solutions, and system changes
• Assist with system updates, patches, and backups
• Ensure security protocols and IT policies are followed
• Deliver user training and guidance on basic technical issues