Customer Service Representative – EU Support

group.ONE; Cebu City; On-site; PHP 223,000 - 257,000; Full time

Benefits offered by this job

Health Insurance

Free website with domain and hosting

Performance-based bonuses

Job summary

group.one in Cebu City, Philippines is seeking motivated and customer-focused individuals for a customer support role. You will handle chat and email interactions, respond with empathy, and collaborate with internal teams to provide timely solutions.

The position offers a competitive, performance-based bonus structure, health insurance, and a free website with a domain and hosting. We value diversity and growth, welcoming all backgrounds and experiences.

Qualifications

• High school diploma or equivalent education.
• Strong English communication skills.
• Basic computer literacy.
• Team-oriented mindset with a pro-active attitude.
• Empathetic and professional approach.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email.
• Respond to inquiries with professionalism, empathy and efficiency.
• Identify customer needs and deliver timely solutions.
• Collaborate with internal teams and escalate issues when needed.
• Assist with onboarding and mentoring new team members.
• Stay informed on our products, services and company policies.
• Recommend and upsell relevant products and services when appropriate.

Skills

English proficiency

Team player

Problem solving

Empathy

Adaptability

Education

High school diploma

Job description

Are you someone who thrives in a fast-paced, customer-focused environment?
Do you enjoy solving problems and making a real difference? group.one is looking for motivated and customer-focused individuals to join our team. In this role, you will provide support to customers across several brands within the group.

Your tasks

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalates issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Your qualifications

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You're efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

What we offer

• Salary Range: PHP 20,000-23,000 per month
• Competitive performance-based bonuses
• The chance to work with a leading name in web hosting and digital solutions.
• A vibrant, collaborative team where your ideas and contributions matter.
• Competitive salary with attractive performance-based bonuses.
• Health Insurance
• A free website with a domain and hosting, where you can choose your domain name

We welcome talent in all its diversity. Your gender, background, age, beliefs, or personal story do not define your opportunities here, what matters to us is mutual respect, personal appreciation, and creating a workplace where motivation and collaboration thrive.

We believe in supporting your personal and professional growth, recognising you as both an individual and a valued team member.

We want to continue to grow with you and why we look forward to getting to know you.