Technical Support Representative

Tri-Unity Talent Sourcing & HR Management Services; Pasig; On-site; PHP 279,000 - 502,200; Full time

Job summary

Tri-Unity Talent Sourcing & HR Management Services in Metro Manila seeks an experienced Administrative/Technical Support specialist to assist the technical team with scheduling, reports, and maintaining documentation. You will organize databases, project files, and system records, coordinate across teams to track project progress, and prepare purchase requisitions and inventory logs.

Responsibilities include monitoring support tickets, coordinating with IT for issue resolution, creating user

Qualifications

• Bachelor's degree required in IT, CS, Business Admin, or related field.

Responsibilities

• Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.

Skills

Administrative support

Scheduling meetings

Documentation

Data management

Ticket monitoring

IT troubleshooting liaison

QA support

Onboarding support

MS Office proficiency

Communication and teamwork

Experience 12+ yrs

Education

Bachelor's degree in Information Technology, Computer Science, Business Administration or related

Tools

Microsoft Office

Jira

Trello

Zendesk

Job description

• Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.
• Assist in maintaining and organizing databases, project files, and system records.
• Coordinate with cross-functional teams to track the progress of technical projects and tasks.
• Prepare and manage purchase requisitions, inventory records, and equipment logs.
• Monitor support tickets, track issue resolution progress, and escalate as necessary.
• Perform basic troubleshooting and coordinate with IT for resolutions of technical issues.
• Create and update user manuals, technical guides, and internal SOPs.
• Ensure compliance with company standards and data accuracy across all documents and reports.
• Assist in onboarding new technical staff by preparing system access, tools, and initial documentation.
• Provide support in quality assurance processes and audits when needed.
• Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven experience in an administrative or technical support role (at least 12 years preferred).
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint); familiarity with project management and ticketing tools (e.g., Jira, Trello, Zendesk) is a plus.
• Basic understanding of IT systems and technical workflows.
• Strong attention to detail, organizational skills, and the ability to multitask.
• Excellent verbal and written communication skills.
• Able to work independently as well as part of a team.