Technical Support Pro — On-site in Clark with Bonus

J-K Network Services; Pampanga; On-site; PHP 284,356 - 340,603; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO

Exclusive J-K Network Hoodie

Job summary

A leading BPO company in Pampanga is seeking a Technical Support Representative to provide technical assistance and ensure high-quality customer service. Applicants should be High School graduates with at least 2 years of customer care experience or a minimum of 6 months in technical support. This role involves troubleshooting IT-related issues and working with a team to meet performance goals. A starting salary of Php 28,000 plus bonuses is offered.

Qualifications

• At least High School Graduate.
• 2 years Customer Care Experience or 6 months–1-year Technical Support Experience.
• Typing speed of at least 30 WPM with 85% accuracy.

Responsibilities

• Provide technical support and assistance to clients/customers.
• Handle troubleshooting and resolve IT-related concerns.
• Deliver high-quality customer experience via voice support.
• Document and escalate issues when necessary.
• Collaborate with team members to achieve performance goals.

Skills

Customer Care Experience

Technical Support Experience

Typing Speed (30 WPM)

Problem Solving

Education

High School Graduate

Job description

A leading BPO company in Pampanga is seeking a Technical Support Representative to provide technical assistance and ensure high-quality customer service. Applicants should be High School graduates with at least 2 years of customer care experience or a minimum of 6 months in technical support. This role involves troubleshooting IT-related issues and working with a team to meet performance goals. A starting salary of Php 28,000 plus bonuses is offered.