Tech Support & Training Specialist

J-K Network Services; Pampanga; On-site; PHP 301,320 - 446,400; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

Outstanding career development opportunities

15% Night Differential

24 Leaves Annually

Job summary

A BPO company in Pampanga is looking for a Technical Support Representative to identify training needs and lead cross-cultural teams. The ideal candidate should have at least 2 years of experience in a similar role, possess effective training skills, and be amenable to work in shifting schedules. This position offers competitive compensation and various benefits including HMO for employees and dependents.

Qualifications

• 2 years of experience as a trainer in BPO/shared services industry.
• Experience in Tech Support or Service Desk.
• Basic knowledge of research methodology.

Responsibilities

• Identify training needs accurately.
• Possess effective training techniques.
• Work closely with various functions and stakeholders.

Skills

Effective communication

Conflict management

Team leadership

Education

Graduate of any 4-year course

Job description

A BPO company in Pampanga is looking for a Technical Support Representative to identify training needs and lead cross-cultural teams. The ideal candidate should have at least 2 years of experience in a similar role, possess effective training skills, and be amenable to work in shifting schedules. This position offers competitive compensation and various benefits including HMO for employees and dependents.