Technical Support Representative

transcosmos Asia Philippines Inc.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading outsourcing company in Pasig is seeking candidates for a customer support role. The position involves assisting clients with technical support through calls, email, and chat, while also providing training to service stores. Successful candidates will hold a Bachelor's degree in a related field, have at least 6 months of experience in the BPO industry, and possess exceptional customer service skills. Onsite work and flexible hours are required.

Qualifications

• Minimum of 6 months of BPO experience as a Customer Service Representative (CSR) or Technical Service Representative (TSR).
• Able to explain technical issues to non-technical individuals.
• Willingness to work onsite and open to shifting work schedules.

Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support for hotline agents and create trouble tickets.
• Identify recurring issues and drive improvements.

Skills

Technical explanation skills

Customer service skills

Calmness under pressure

Education

Bachelor's degree in Computer Science, IT, or related field

Job description

About Transcosmos

At Transcosmos, our mission is to leverage customer insights to always be clients’ most trusted partner. As an Asian‑originated company, our vision is to create a global society where everyone is equal and treated with respect.

Qualifications

• Graduate of a Bachelor's degree in Computer Science, IT, or a related field, with at least 6 months of BPO experience as a CSR or TSR.
• Can explain technical issues clearly to people without a tech background.
• Has great customer service skills and stays calm and helpful.
• Willing to work onsite (Ortigas, Pasig City).
• Open to shifting work schedules.
• Can start ASAP.

Duties And Responsibilities

• Assist customers via inbound calls, email, and chat.
• Provide technical support solutions for hotline agents, customer service centers, and onsite engineers, and create trouble tickets for unresolved issues.
• Identify recurring problems, submit trouble tickets, and drive improvements.
• Regularly produce technical problem case summaries, conduct enablement training for service stores, and monitor the impact of application changes.
• Assist with the judgment of repair warranty disputes and guide on identifying product authenticity.

Referrals increase your chances of interviewing at Transcosmos Asia Philippines Inc. by 2x.