Love Tech support? Up to 25k monthly awaits at Clark!

Concentrix Philippines; Mabalacat; On-site; PHP 254,000 - 304,000; Full time

Benefits offered by this job

Competitive salary

Full-time employment

On-the-job training

Mentors and colleagues

Performance incentives

Health & wellness benefits

Professional development

Modern Clark office

Job summary

Concentrix Philippines is seeking a Tech Support specialist to join our Clark, Pampanga team. This full-time role focuses on delivering technical assistance, guiding customers through issues, and maintaining detailed support records.

You will respond across channels, troubleshoot problems, and escalate complex cases when needed while meeting performance targets. Training and career growth opportunities are provided in a collaborative environment.

Qualifications

• High school diploma or equivalent is required.
• Proven customer service experience in a call center or similar environment.
• Strong technical knowledge and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced setting.
• Patience and empathy when dealing with customers.
• Willingness to undergo training on company systems and processes.
• Familiarity with software applications.
• Experience with remote desktop tools is advantageous.

Responsibilities

• Respond to customer inquiries via telephone, email, chat, and other channels with professionalism.
• Provide technical guidance and troubleshooting assistance.
• Document all customer interactions accurately in the support ticketing system.
• Diagnose issues and provide step-by-step resolutions.
• Escalate complex issues to senior teams when needed.
• Maintain records of interactions and resolutions for QA.
• Follow established protocols for consistent service delivery.
• Contribute to a positive team environment and assist colleagues.
• Meet performance targets for response times, resolution rates, and CSAT.

Skills

Technical knowledge

Excellent communication

Customer service

Multitasking

Patience and empathy

Training readiness

Remote desktop tools

Education

High school diploma or equivalent

Tools

Remote desktop tools

Job description

About the role
Are you passionate about providing exceptional technical support? Concentrix Philippines is seeking a Tech Support specialist to join our dynamic customer service team in Clark, Pampanga. This is a full-time position based in Central Luzon, where you'll be at the forefront of delivering outstanding technical assistance to our valued customers. If you love solving problems and enjoy helping others navigate technology, this role offers an exciting opportunity to make a real impact whilst earning an attractive monthly salary of up to 25,000 pesos.

What you'll be doing

• Respond to customer inquiries via telephone, email, chat, and other communication channels with professionalism and efficiency
• Provide technical guidance and troubleshooting assistance to customers experiencing technical difficulties
• Document all customer interactions accurately and thoroughly in the support ticketing system
• Diagnose technical issues and provide step-by-step solutions to resolve customer problems
• Escalate complex technical issues to senior technical teams when necessary
• Maintain detailed records of customer interactions and resolutions for quality assurance purposes
• Follow established protocols and procedures to ensure consistent service delivery
• Contribute to a positive team environment and support colleagues when needed
• Meet performance targets including response times, resolution rates, and customer satisfaction scores

What we're looking for

• Strong technical knowledge and problem-solving abilities with a genuine enthusiasm for technology
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users
• Proven customer service experience in a call centre or similar environment
• Ability to multitask and prioritise workload effectively in a fast-paced environment
• Patience and empathy when dealing with frustrated or confused customers
• High school diploma or equivalent qualification as a minimum
• Proficiency in using computer systems and familiarity with various software applications
• Flexibility to work scheduled shifts, including potential evening or weekend hours
• Willingness to undergo training on company systems and processes
• Experience with remote desktop tools and troubleshooting software is advantageous

What we offer

• Competitive monthly salary of up to 25,000 pesos based on performance and experience
• Full-time employment with job security and career advancement opportunities
• Comprehensive on-the-job training programme to develop your technical and customer service skills
• Supportive team environment with experienced mentors and colleagues
• Performance incentives and bonuses for achieving targets and delivering excellent customer satisfaction
• Health and wellness benefits to support your overall wellbeing
• Opportunities for professional development and skills training
• Access to modern facilities and equipment at our Clark office