IT Administrator | Onsite, Flexible Hours & Growth

MicroSourcing; Manila; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Ortigas, Pasig City is seeking an IT Administrator to provide onsite technical support for web, email, and phone inquiries using IMDEX tools. You will triage incidents, escalate where needed, and ensure timely resolution while maintaining service levels.

The role emphasizes collaboration with global teams, device management, and adherence to security policies. A supportive environment and growth opportunities await the right candidate.

Responsibilities

• Respond to web, email, and phone support requests for external customers using IMDEX solutions.
• Escalate performance issues to minimise downtime and ensure business continuity.
• Serve as primary escalation point for complex technical issues and provide expert troubleshooting.
• Collaborate with Customer Service Officers in other regions to resolve global support cases.
• Meet defined service level agreements and response times.
• Provide effective solutions and workarounds to solve problems.

Tools

IMDEX Hub IQ

REFLEX Mobile

Job description

MicroSourcing in Ortigas, Pasig City is seeking an IT Administrator to provide onsite technical support for web, email, and phone inquiries using IMDEX tools. You will triage incidents, escalate where needed, and ensure timely resolution while maintaining service levels.

The role emphasizes collaboration with global teams, device management, and adherence to security policies. A supportive environment and growth opportunities await the right candidate.