Responsive Multi-Channel Customer Service Officer

MicroSourcing; Manila; On-site; PHP 334,800 - 468,720; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage day one

Time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing in Manila is seeking a Customer Service Officer to handle inquiries via phone, email, ticketing, social media, and portals. This onsite role requires a shifting schedule and a focus on quick resolution and top-notch service.

You will track issues, de-escalate when needed, maintain records, and report insights to stakeholders. The company offers healthcare on day one, competitive rewards, and opportunities for growth.

Qualifications

• 2+ years of proven background in customer service and administrative support.
• Experience handling queries across phone, email, ticketing systems, and social media.
• Strong organizational skills to prioritize tasks and escalate complex issues effectively.
• Clear, articulate written and verbal communication for diverse stakeholders.
• Ability to remain calm and professional in a fast-paced, high-volume environment.

Responsibilities

• Respond to customer and Commission Agent inquiries across phone, email, digital portals, social media, and ticketing systems.
• Troubleshoot and resolve account issues, card inquiries, and service feedback within target timeframes.
• Track, log, and analyze common feedback themes and escalations to report operational insights to stakeholders.
• Build trust and rapport with customers using open, clear, and proactive communication.
• Maintain accurate records of customer interactions, account updates, and documentation.
• De-escalate complaints promptly by providing appropriate solutions, alternatives, and follow-ups.
• Participate in team reviews to monitor priorities, task progress, and service volume trends.

Skills

2+ Years Experience in CS

Multi-Channel Support

Escalation & Detail Management

Communication Skills

Composure Under Pressure

Job description

MicroSourcing in Manila is seeking a Customer Service Officer to handle inquiries via phone, email, ticketing, social media, and portals. This onsite role requires a shifting schedule and a focus on quick resolution and top-notch service.

You will track issues, de-escalate when needed, maintain records, and report insights to stakeholders. The company offers healthcare on day one, competitive rewards, and opportunities for growth.