Technical Support Engineer L1

Staff4Me; Compostela; On-site; PHP 167,000 - 234,000; Full time

Job summary

Staff4Me is seeking a Technical Support Engineer L1 to join our Cebu City team in the Philippines. You will troubleshoot, diagnose, and resolve customer issues across software, hardware, and systems, following standard procedures to escalate unresolved cases when needed.

The role emphasizes teamwork, excellent communication, a proactive learning mindset, and a customer-first attitude. On-site work with shifting schedules is required.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Strong communication and interpersonal skills.
• Team-oriented with the ability to collaborate effectively.
• Positive attitude and willingness to learn.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues across software, hardware and systems.
• Follow standard procedures and escalate unresolved issues to appropriate internal departments.
• Maintain accurate records of issues and resolutions for knowledge sharing.

Skills

Communication skills

Teamwork

Willingness to learn

Positive attitude

Attention to detail

Customer service

Basic computer proficiency

Education

Bachelor's degree in Computer Engineering or IT

Job description

Technical Support Engineer L1

Company : Staff4me Job Type : Full Time Cebu City, Philippines

Job Description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You'll work with different systems, software, hardware and follow standard procedures to escape unresolved issues to the appropriate internal departments.

Requirements

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course.
• Positive attitude and willingness to learn.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• Prior experience in similar roles is a plus but not required.
• Great organizational skills and attention to detail.
• Basic computer proficiency.
• A passion for delivering excellent customer service.
• All levels of experience are encouraged to apply.
• Must be willing to work on-site and on a shifting schedule.

Original job Technical Support Engineer L1 posted on GrabJobs ©.