Technical Support Engineer L1

CallTek; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Job summary

CallTek in Cebu City, Philippines is seeking a Technical Support Engineer responsible for troubleshooting, diagnosing, and resolving customer issues across systems, software, and hardware.

You will follow standard procedures to escalate unresolved issues to internal departments, work on-site, and contribute to delivering excellent customer service while developing technical skills.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Willingness to learn and grow in a technical support role.
• Strong communication and interpersonal skills.
• Ability to work in a team-oriented environment.
• On-site with shifting schedule availability.
• All levels of experience are welcome to apply.

Skills

Customer service

Communication skills

Teamwork

Willingness to learn

Attention to detail

Basic computer proficiency

Education

Bachelor's degree in Computer Engineering or IT-related field

Job description

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You'll work with different systems, software, hardware and follow standard procedures to elevate unresolved issues to the appropriate internal departments.

Requirements

• Preferably with aBachelor's Degree in Computer Engineering, or any IT-related course
• Positive attitude and willingness to learn
• Strong communication and interpersonal skills
• Ability to work in a team-oriented environment
• Prior experience in similar roles is a plus but not required
• Great organizational skills and attention to detail
• Basic computer proficiency
• A passion for delivering excellent customer service
• All levels of experience are encouraged to apply
• Must be willing to work on-site and on a shifting schedule