L1 Technical Support Engineer

Radenta Technologies, Inc.; Bacolod; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

None

Job summary

Radenta Technologies, Inc. is seeking a Technical Support Engineer I to provide prompt IT support for customers, diagnosing and resolving issues across hardware, software, and networks. You will document incidents and resolutions, and escalate complex problems as needed.

On-site support may be required and travel could be involved. The role requires at least 1 year of relevant experience, a CS/IT degree (or equivalent), and strong skills in AD, Exchange, Terminal Services, and virtualization.

Qualifications

• Bachelor's degree in CS/IT or equivalent, undergraduate with experience considered.
• Minimum 1 year relevant experience.
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization.
• Experience with Office 365 and Windows Azure.
• Familiar with Windows Server, MS Hyper-V, Remote Desktop Services.
• Knowledge of Oracle solutions, Unix systems, and Microsoft apps.
• Basic troubleshooting of networks, voice/data systems.
• Strong analytical, problem-solving and documentation skills.
• Excellent verbal and written communication skills.
• Willingness to travel and work on weekends/holidays.
• Ability to work independently.

Responsibilities

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot hardware, software, and network issues.
• Collaborate with other support teams to resolve escalated issues.
• Maintain detailed documentation of incidents, actions, and resolutions.
• Escalate unresolved issues to internal teams as necessary.
• Provide on-site technical support when required.
• Stay up-to-date with industry trends and emerging technologies.
• Perform additional tasks as assigned by supervisor.

Skills

Active Directory

Exchange Server

Terminal Services

Virtualization

Office 365

Azure

Remote Desktop

Oracle

Unix

Networking

Documentation

Communication

Independent work

Travel

Education

Bachelor's degree in CS/IT

Tools

Ticketing System

Windows Server

Hyper-V

Remote Desktop

Job description

Job Description:

We are seeking a dedicated and skilled Technical Support Engineer I to join our team. The successful candidate will be responsible for delivering prompt and effective technical support to customers, addressing IT-related issues, incidents, and request. This role requires a solid understanding of IT systems and strong ability to diagnose and resolve technical problems.

Hiring Status: Talent Pooling

This position is currently open for talent pooling. Candidates who meet the qualifications will be considered and contacted should a suitable opportunity become available.

KEY RESPONSIBILITIES:

• Respond promptly to customer inquiries and provide professional technical assistance.
• Diagnose and troubleshoot issues related to hardware, software, and networks.
• Collaborate with other support teams to resolve complex or escalated issues.
• Maintain detailed and accurate documentation of incidents, action taken, and resolutions.
• Escalate unresolved issues to appropriate internal teams as necessary.
• Provide on-site technical support when required.
• Continuously stay up-to-date with the latest industry trends and emerging technologies.
• Perform additional task as assigned by the immediate supervisor.

QUALIFICATIONS:

• Must be located at Bacolod.
• Bachelor/College Degree in Computer Science, Information Technology, or equivalent. (undergraduate with prior experience will be considered)
• Minimum of 1 year relevant experience
• Proficient in Active Directory, Exchange Server, Terminal Services and virtualization technologies
• Office 365, Window Azure, and Microsoft server environments
• Supporting infrastructure across platforms such as Windows Server, MS Hyper-V, Remote Desktop Services
• Using ticketing system for incident management
• Familiarity with Oracle solutions, Unix systems, and Microsoft applications.
• Basic troubleshooting of networks, telephony, voice, and data systems
• Hands on experience with hardware and peripherals such as printers, networking devices, wireless equipment, laptops, and desktop
• Strong analytical , problem-solving and documentation skills.
• Excellent verbal and written communication skills.
• Ability to work independently
• Willingness to travel and work on weekends or holidays if required.
• Commitment to seeing tasks through to completion.