Sr. Support Engineer (IT Support)

Gratitude Philippines; Cebu City; On-site; PHP 345,290 - 413,589; Full time

Job summary

A technology support company is seeking a Senior Support Engineer to provide advanced IT support in a hybrid work setup in Cebu City. Candidates should possess 1 to 3 years of relevant local IT support experience and good communication skills. Responsibilities include troubleshooting systems and mentoring junior staff. This role offers a salary package of up to 34K, with rotational shifts. A Bachelor's degree is required.

Qualifications

• 1 to 3 years of relevant experience as local IT support.
• Average to good communications skills.

Responsibilities

• Provide advanced technical support for IT systems and applications.
• Troubleshoot complex hardware, software, network, and system issues.
• Mentor junior support staff and coordinate incident resolution.

Skills

Good communication skills

Education

Bachelor's degree

Job description

Hybrid - Cebu 1-3 Yrs Exp Bachelor Full-time

Job Description

Account: Support and Leadership

Work set up: Hybrid (3x onsite / week)

Work shift: Onsite

Salary: Up to 34K package

Shifting: Rotational Shift

The Senior Support Engineer is required to provide advanced technical support for IT systems, applications, and end-user environments. This role is responsible for troubleshooting complex hardware, software, network, and system issues, ensuring high availability, security, and performance of IT services. The role also involves mentoring junior support staff, coordinating incident resolution, and working closely with internal teams and vendors to deliver reliable IT support aligned with business needs.

Requirements

• 1 to 3 years of relevant experience as local IT support
• Average to good communications skills

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Senior HR Recruiter Gratitude Philippines

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