Technical Support Engineer I: Trusted Troubleshooter

Staff4Me; Compostela; On-site; PHP 167,000 - 234,000; Full time

Job summary

Staff4Me is seeking a Technical Support Engineer L1 to join our Cebu City team in the Philippines. You will troubleshoot, diagnose, and resolve customer issues across software, hardware, and systems, following standard procedures to escalate unresolved cases when needed.

The role emphasizes teamwork, excellent communication, a proactive learning mindset, and a customer-first attitude. On-site work with shifting schedules is required.

Qualifications

• Bachelor's degree in Computer Engineering or IT-related field.
• Strong communication and interpersonal skills.
• Team-oriented with the ability to collaborate effectively.
• Positive attitude and willingness to learn.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues across software, hardware and systems.
• Follow standard procedures and escalate unresolved issues to appropriate internal departments.
• Maintain accurate records of issues and resolutions for knowledge sharing.

Skills

Communication skills

Teamwork

Willingness to learn

Positive attitude

Attention to detail

Customer service

Basic computer proficiency

Education

Bachelor's degree in Computer Engineering or IT

Job description

Staff4Me is seeking a Technical Support Engineer L1 to join our Cebu City team in the Philippines. You will troubleshoot, diagnose, and resolve customer issues across software, hardware, and systems, following standard procedures to escalate unresolved cases when needed.

The role emphasizes teamwork, excellent communication, a proactive learning mindset, and a customer-first attitude. On-site work with shifting schedules is required.